Saiid Omri
San Francisco
Summary
Dependable retail professional dedicated to creating exceptional customer experiences and fostering a collaborative team environment. Excels at multitasking on the sales floor, balancing multiple customer interactions with a calm demeanor. Proactively seeks opportunities to improve workflows and share insights with peers to contribute to collective success.
Overview
3
3
years of professional experience
Work History
Specalist
Apple
San Francisco
09.2024 - Current
- Personalize solutions for customers by probing to understand their needs, and then clearly articulating the value of recommended hardware, accessories, and services in the context of their daily lives.
- Contributed to a whole-team mindset by proactively cross-training to provide fluent support in other store roles, such as Runner, Genius Bar, and Today at Apple, fostering a more collaborative and adaptable work environment.
- Demonstrated agility in managing customer flow through 'one-to-many' interactions, efficiently addressing common questions, and guiding product discovery for small groups, while simultaneously prioritizing 'one-to-one' connections for complex, personalized solutions.
- Resolve complex customer concerns with empathy and patience, utilizing troubleshooting skills, and clear, simple presentations to educate customers on solutions, turning potentially negative experiences into positive ones.
- Proactively sought out feedback from leaders and peers, actively incorporating it into future customer interactions to continuously refine sales techniques and enhance the customer experience.
Barista Trainer
Starbucks
10.2022 - 06.2025
- Showcased exceptional customer service abilities through friendly engagement and assistance of customers in a professional manner.
- Prepared and served a wide range of beverages, including espresso-based drinks, teas, and blended beverages.
- Received positive feedback from customers for friendly and prompt service, resulting in increased customer satisfaction.
- Assisted in creating a positive team environment through mentorship and support.
- Collaborated with management to address training needs and improve efficiency.
- Trained baristas on beverage preparation and customer service techniques.
Swim Teacher
La Petite Balleen
03.2023 - 12.2023
- Conducted swim lessons for individuals and groups, focusing on water safety, stroke technique, and overall swimming skills
- Developed and implemented lesson plans based on students' skill levels and age groups, ensuring a progressive learning experience
- Provided clear and concise instructions to students, demonstrating proper swimming techniques and offering constructive feedback for improvement
- Created a safe and inclusive learning environment by enforcing pool rules, monitoring students' behavior, and responding promptly to any potential safety concerns
- Adapted teaching methods to accommodate different learning styles and abilities, fostering a positive and supportive atmosphere for students
- Assessed students' progress and documented their achievements, providing regular feedback to parents or guardians on their child's swimming development
- Communicated effectively with parents or guardians, addressing any questions or concerns and providing recommendations for continued practice and skill enhancement
- Collaborated with other swim instructors and staff members to coordinate schedules, maintain pool cleanliness, and ensure a smooth operation of swim lessons
Education
Fire Science
City College of San Francisco
San Francisco CA01.2026
EMT - Emergency Medical Technician
City College of San Francisco
San Francisco, CA06-2025
GED -
GED Testing CA
San Bruno, CA06.2022
Skills
- Multitasking in fast-paced environments
- Performance-driven
- Approachable personality
- Feedback integration and application
- Team Collaboration
- Effective Communication
- Values Differences
- Growth Mindset
References
References available upon request.
Timeline
Specalist
Apple
09.2024 - Current
Swim Teacher
La Petite Balleen
03.2023 - 12.2023
Barista Trainer
Starbucks
10.2022 - 06.2025
Fire Science
City College of San Francisco
EMT - Emergency Medical Technician
City College of San Francisco
GED -
GED Testing CA
Similar Profiles
RYAN THOMASRYAN THOMAS
Sales Specialist at AppleSales Specialist at Apple
Sofia BejeranoSofia Bejerano
Specialist at AppleSpecialist at Apple
Carter NohreCarter Nohre
Sales Specialist at AppleSales Specialist at Apple
Karime SalazarKarime Salazar
Operations Specialist at AppleOperations Specialist at Apple
M. Sean SilverM. Sean Silver
Tour Guide at Dylan's ToursTour Guide at Dylan's Tours