Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hair Styling
Languages
Timeline
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Saika Desjardins

4478 Big Bluff Ct,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Delimart
02.2021 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Pediatric

Universite Royale D'haiti
Port Au Prince
02.2025

High School Diploma -

Centre De Formation Classique
Port Au Prince
06.2017

Skills

Type 100wpm

Data Entry 5000kph

Operate 10key adding machines

Copier, computer and Fax

Outlook, Microsoft Windows, and Internet

Fluent in French and Creole

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS) - Microsoft.

Hair Styling

I've participated on a dreadlocks seminar and I do braids hairstyles

Languages

French
Native or Bilingual
English
Limited Working

Timeline

Customer Service Representative

Delimart
02.2021 - 08.2024

Associate of Science - Pediatric

Universite Royale D'haiti

High School Diploma -

Centre De Formation Classique

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Saika Desjardins