Open To Work
Saily Hernandez
Tampa
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Ssp America
Tampa
04.2022 - Current
- Supervised staff to ensure efficient service and adherence to operational standards.
- Coordinated daily activities to maintain smooth restaurant operations and customer satisfaction.
- Trained new employees on food preparation and safety protocols.
- Managed inventory levels and placed orders for supplies as needed.
- Enforced cleanliness and sanitation standards in kitchen and dining areas.
- Assisted in scheduling shifts to optimize workforce productivity and coverage.
- Resolved customer complaints to enhance dining experience and loyalty.
- Conducted performance evaluations to support team development and improvement initiatives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Supervisor
Pollo Tropical
Miami
10.2015 - 03.2020
- Supervised staff to ensure efficient service and adherence to operational standards.
- Coordinated daily activities to maintain smooth restaurant operations and customer satisfaction.
- Trained new employees on food preparation and safety protocols.
- Managed inventory levels and placed orders for supplies as needed.
- Enforced cleanliness and sanitation standards in kitchen and dining areas.
- Assisted in scheduling shifts to optimize workforce productivity and coverage.
- Resolved customer complaints to enhance dining experience and loyalty.
- Conducted performance evaluations to support team development and improvement initiatives.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Education
Feliz Eden
Cuba, Skills
- Staff supervision
- Customer service
- Inventory management
- Employee training
Languages
Spanish
Full Professional
A1
English
Elementary
A1
Certification
- Servsafe
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Supervisor
Ssp America
04.2022 - Current
Supervisor
Pollo Tropical
10.2015 - 03.2020
Feliz Eden