Saima Khan
Blaine,MN
Summary
Dynamic Customer Service Manager with a proven track record at Noor Tires, enhancing client satisfaction through effective problem-solving and exceptional interpersonal communication. Skilled in Microsoft Excel and committed to high service standards, I implemented feedback mechanisms that significantly improved service quality and customer engagement.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Noor Tires
11.2022 - 11.2025
- Led customer service team to enhance client satisfaction and resolve issues efficiently.
- Schedule appointments and ensure client satisfaction.
- Managed inventory systems to ensure timely availability of products for customer needs.
- Took ownership of customer issues and followed problems through to resolution.
- Implemented feedback mechanisms to continuously improve service quality and customer engagement.
- Analyzed customer inquiries to identify trends and improve service processes proactively.
Beauty Advisor
Dillards Department Store
03.2017 - 11.2020
- Provided expert product recommendations, enhancing customer satisfaction and loyalty.
- Conducted personalized skincare consultations, addressing individual client needs effectively.
- Trained new beauty advisors on product knowledge and sales techniques.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Mentored junior staff, fostering a collaborative and knowledgeable team environment.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Beauty Advisor
Macy's
02.2015 - 03.2018
- Developed promotional displays that increased visibility of seasonal beauty products.
- Collaborated with cross-functional teams to streamline in-store events and promotions.
- Analyzed sales trends to identify opportunities for improving store performance.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
Teller
Wells Fargo
08.2011 - 06.2014
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing personalized service to enhance satisfaction.
- Maintained compliance with banking regulations and internal policies to mitigate risk.
- Conducted regular audits of cash drawers, ensuring adherence to security protocols and minimizing discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Sales Associate
Macy's
01.2007 - 07.2011
- Enhanced customer engagement through personalized service and product recommendations.
- Maintained accurate inventory records, minimizing discrepancies and ensuring stock availability.
- Trained new sales associates on product knowledge and customer service best practices.
- Collaborated with team members to develop promotional strategies that increased foot traffic.
- Streamlined checkout process, improving transaction speed and customer satisfaction.
Education
Associate of Science - Computer And Information Sciences
Government Girls College
Attock, Pakistan08-2006
High School Diploma -
Army Public School & College
Attock, Pakistan03-2003
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Deadline oriented
Timeline
Customer Service Manager
Noor Tires
11.2022 - 11.2025
Beauty Advisor
Dillards Department Store
03.2017 - 11.2020
Beauty Advisor
Macy's
02.2015 - 03.2018
Teller
Wells Fargo
08.2011 - 06.2014
Sales Associate
Macy's
01.2007 - 07.2011
Associate of Science - Computer And Information Sciences
Government Girls College
High School Diploma -
Army Public School & College