Saimir Begati
Miami Beach,FL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional for FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
15
15
years of professional experience
Work History
Manager
ZOI
04.2023 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Salt Cafe
10.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Server
Salt Cafe
06.2020 - 09.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Mare Mio
03.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Jalapenos
04.2017 - 12.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Manager/Shift Supervisor
Ipizza
01.2013 - 06.2016
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Manager /Shift Supervisor
Mangia Pizza
04.2010 - 08.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Delivery Driver
Supreme House Of Pizza
01.2009 - 01.2010
- Completed on-time deliveries by choosing best and most efficient routes.
Busser
Lucca Restaurant And Bar
07.2008 - 11.2008
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Bachelor of Business Administration - Business Administration
University of Massachusetts - Boston
Boston, MA05.2010
High School Diploma -
Newman Prep
Boston, MA06.2006
Skills
- Income and Expense Management
- Food and Beverage Management
- Business Planning
- Sales and Marketing
- Managing Multiple Tasks
- Staff Management
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
German
Full Professional
Spanish
Professional Working
Timeline
Manager
ZOI
04.2023 - 06.2023
Manager
Salt Cafe
10.2021 - 04.2023
Server
Salt Cafe
06.2020 - 09.2021
Server
Mare Mio
03.2018 - 03.2020
Server
Jalapenos
04.2017 - 12.2017
Manager/Shift Supervisor
Ipizza
01.2013 - 06.2016
Manager /Shift Supervisor
Mangia Pizza
04.2010 - 08.2012
Delivery Driver
Supreme House Of Pizza
01.2009 - 01.2010
Busser
Lucca Restaurant And Bar
07.2008 - 11.2008
Bachelor of Business Administration - Business Administration
University of Massachusetts - Boston
High School Diploma -
Newman Prep
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