Summary
Overview
Work History
Education
Certification
Timeline
CustomerServiceRepresentative

SAI NIKITHA GUMMADI

Carbondale,MO

Summary

Current Master's student eager to contribute to campus life through a part-time on-campus job. Strong communication skills, adaptability, and a commitment to excellence. Seeking a position that allows me to balance academics while gaining practical experience and contributing to the campus community.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Customer Service Representative

Nykaa E-retail Private
Hyderabad, India
01.2022 - 11.2022


  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.

Community Service Volunteer

Lions Club International
Begumpet, India
07.2021 - 12.2021
  • Gained knowledge and experience working with children in educational setting.
  • Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
  • Exhibited excellent communications and customer service relations skills.
  • Planned and delivered numerous activities and special events.
  • Hosted monthly meetings with volunteers to discuss upcoming events and initiatives.
  • Developed communication strategies to promote charity events.
  • Assisted in developing and implementing systems to track volunteer hours and progress.
  • Collaborated with local organizations to provide food baskets to families in need.

System Administrator

Anurag Group Of Institutions
Hyderabad, India
07.2020 - 12.2020
  • Implement and enforce security policies and access controls to protect systems and data.
  • Monitor system logs and security events for signs of unauthorized access or breaches.
  • Collaborate with other IT team members and departments to address cross-functional IT needs.
  • Communicate effectively with technical and non-technical stakeholders.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Managed onboarding and offboarding of employees.

Education

Master of Science - Computer Science

Southern Illinois University Carbondale
Carbondale, IL
08.2023 - Current

Bachelor of Science - Artificial Intelligence

Anurag University
India
08.2019 - 05.2023

State Board of Intermediate Education - Math, Physics, Chemistry

Narayana College
07.2017 - 05.2019

Certification

Datascience with skills-Duke University-coursera

Timeline

Master of Science - Computer Science

Southern Illinois University Carbondale
08.2023 - Current

Customer Service Representative

Nykaa E-retail Private
01.2022 - 11.2022

Community Service Volunteer

Lions Club International
07.2021 - 12.2021

System Administrator

Anurag Group Of Institutions
07.2020 - 12.2020

Bachelor of Science - Artificial Intelligence

Anurag University
08.2019 - 05.2023

State Board of Intermediate Education - Math, Physics, Chemistry

Narayana College
07.2017 - 05.2019

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SAI NIKITHA GUMMADI