Sairey O'Neill
Barkhamsted,CT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Inside Technical Sales/Customer Service Rep. III
Lightera, LLC / OFS Fitel, LLC
Avon, CT
09.2007 - Current
- Within the past 12 months, supported 150 customer accounts within our customer base, processing 529 orders totaling $18 million
- Interpret customer requirements, identifying opportunities, developing, soliciting, and close orders
- Prepare and manage customer orders from order to cash collaborating with team members.
- Led complaint resolution efforts, collaborating with team members to effectively address customer issues and maintain confidence.
- Assisted Finance in establishing new customer accounts and resolving credit issues, ensuring seamless onboarding and customer trust.
- Standardized and streamlined customer service work instructions to enhance productivity and efficiency.
- Contributed to continuous improvement projects enhancing customer satisfaction through participation in Lean Kaizen Events, Grating Lean Event, and Order to Cash Assembly Value Stream Event.
- Obtain customer credit card information while maintaining customer confidentiality.
Customer Service Administrator
OFS Fitel, LLC
Avon, CT
01.2001 - 01.2002
- Supported 4 Inside Sales Representatives and 2 Technical Sales Engineers with detail-oriented administrative tasks, enhancing workflow efficiency.
- Accurately entered orders and quotations for Inside Sales into the MRP system, processing over 20 per day.
- Supported 4 Inside Sales Representatives and 2 Technical Sales Engineers with detailed administrative tasks.
- Facilitated communication between Marketing and Sales, assisting in product sample preparation to streamline processes.
- Compiled and delivered sales order reports to Field Sales Engineers, aiding in tracking and decision-making.
- Created sales order reports for Field Sales Engineers to support informed decision-making.
- Developed work instructions for Your Pay; Credit Card Preauthorization entry.
Education
Bachelor of Science - Marketing
Central Connecticut State University
New Britain, CTAssociate of Science - General Business
Champlain College
Burlington, VTSkills
- Salesforce CRM software, JD Edwards, Microsoft, Excel, Access, Power Bi
- Technical product insight
- Extensive experience working with current customer base in all Markets, domestic and international
- Resourceful, detail oriented, skilled problem solver
- Sets and maintains high-performance standards
- Clear, concise and persuasive written skills
- Collaborate well internally, motivating and training others
- Customer relationship management
- Sales support
- Team collaboration
Timeline
Inside Technical Sales/Customer Service Rep. III
Lightera, LLC / OFS Fitel, LLC
09.2007 - Current
Customer Service Administrator
OFS Fitel, LLC
01.2001 - 01.2002
Bachelor of Science - Marketing
Central Connecticut State University
Associate of Science - General Business
Champlain College