Saiyid Mueen

• Facilitate technical support for inquiries via phone, email, and Microsoft Teams.

• Use Salesforce CRM to track and manage technical support cases for seamless communication and timely issue resolution.

• Offer tailored technical solutions and product suggestions using Salesforce data to enhance service delivery.

• Collaborate with vendors and service providers for project completion, using CRM tools to monitor progress and provide updates.

• Resolve complex concerns promptly through effective follow-up and Salesforce case management.

• Ensured seamless communication and timely resolution of user issues.

• Improved service delivery by leveraging Salesforce data.

• Monitored project progress and provided technical updates using CRM tools.

• Resolved complex concerns effectively through follow-up and case management.

• Led and coached high-performing teams to achieve operational goals, utilizing CRM data to monitor individual and team performance, resulting in a 15% increase in overall productivity.
• Maintained strong user relationships through consistent follow-up and CRM tools to track history and anticipate future needs, resulting in a 20% increase in customer satisfaction scores.
• Managed inventory and purchase orders with focus on system efficiency through inventory management software, reducing excess stock by 12% and enhancing profitability by 8%.

• Diagnosed hardware and software issues, repaired systems, and refurbished laptop computers for redeployment.
• Re-imaged and configured operating systems, software applications, and system updates on end-user devices.
• Performed secure data wiping and destruction procedures for data-bearing devices in compliance with security and compliance standards.
• Verified and maintained documentation for data erasure and destruction certificates related to donated IT equipment.
• Managed and tracked hardware assets throughout the IT refurbishment and deployment lifecycle.
• Coordinated repair requests and allocated inventory resources to effectively address client and organizational IT needs.
• Conducted inventory audits to reconcile asset records, identify discrepancies, and prevent inventory loss.
• Scheduled recycling and proper disposal of non-functional IT equipment following organizational and environmental regulations.

• Set up and provide onsite support for laptops, workstations, phones, printers and necessary peripheral devices for the office and office personnel.
• Install and troubleshoot problems on WinXP, Windows 7, Win2003/2008 Server, Windows 10, Active Directory, Exchange, DNS End User and help desk experience in MS Office Suite and other common desktop applications.
• Diagnosed and troubleshot hardware and software issues, facilitating account setups and network configurations for end users.
• Install and configure appropriate software and functions according to specifications.
• Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues.
• Managed inventory of toner, ink, and computer accessories to ensure availability for office operations.
• Maintain tickets, repair logs, fixes and maintenance schedule on Salesforce.