Summary
Overview
Work History
Education
Skills
Timeline
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Sajata Howell

Summary

Organized and dedicated professional with a proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Grasp company initiatives quickly to achieve team goals.

Overview

8
8
years of professional experience

Work History

Remote Customer Service Associate

Wellspark
08.2022 - Current
  • Consulted with providers and health navigators to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution to evaluate problems and find appropriate solutions.
  • Accessed database to provide technical support over email and instant messaging.
  • Track customer interactions, handle accounts while following communication protocols, HIPPA laws, rules and standards.
  • Liaised with customers to better understand their needs and recommend appropriate solutions.
  • Provided information regarding plan benefits, compliancy status and loyalty programs.

Administrative Assistant

Crown King Farms
10.2010 - 01.2018


  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Education

Certificate - Administrative Assistance And Secretarial Science

Hartford Works Inc.
Hartford, Ct.

Associate of Science - Cybersecurity

Phoenix University
Phoenix, AZ
11.2024

Skills

  • Inbound and Outbound Calling
  • Compliant resolution
  • Ability to work independently
  • POS Systems and Ordering Platforms
  • Click Up
  • Microsoft Teams
  • Google Workspace
  • Excel, Microsoft Word
  • Zoom & Canva
  • Exceptional Communicator
  • Call Documentation

Timeline

Remote Customer Service Associate

Wellspark
08.2022 - Current

Administrative Assistant

Crown King Farms
10.2010 - 01.2018

Certificate - Administrative Assistance And Secretarial Science

Hartford Works Inc.

Associate of Science - Cybersecurity

Phoenix University

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Sajata Howell