Sajia Surat
Chelsea,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Mass. Eye And Ear, Main Campus
01.2024 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Pharmacy Technician
Walgreens Pharmacy
03.2021 - 11.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Cashier
CVS Pharmacy
05.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Dunkin Donuts
06.2016 - 08.2019
- Cashier
- Greet customers
- Taking food and drink orders from customers.
- Completing transactions.
- Clean workstations
- Brew and grind coffee restock
- cups and food items and assist bakers.
Education
Science of Mathematics -
University of Massachusetts Boston
Boston, MAHigh School Diploma -
Somerville High School
Somerville, MA01.2019
Skills
- Communication
- Teamwork
- Problem Solving
- Customer service
- Attention to Detail
- Reporting skills
- Professionalism and Discretion
- Patient Flow Management
- Multi-Line Phone Systems
- Inventory Stocking
- Mail Distribution
- Time Management Abilities
Certification
- CPR and First Aid Certification 2016 - 2024
- Massachusetts Pharmacy Technician Certification 2017- 2025
- Occupational Safety and Health Administration Certification 2016 - 2019
- Certificate of achievement 2017
- High school diploma
- CTE Certificate in Pharmacy Tech.
Languages
English
Bengali
Hindi
Awards
- City of Somerville Historical Award 2016 and 2017
- Stem excellence award leadership in chemistry 2016 to 2017
- The Somerville historic preservation commission 2017
- Friends of Asian culture club 2016
- Newcomer education success team 2016
Volunteer Experience
Health Careers Student, Somerville High School, Somerville, MA Sep 2015 – June 2019
- Study the history of health care, medicines, healthcare systems, primary anatomy and physiology, medical terminology, legal and ethical issues. As well as, learned obtain vital signs and assess patients.
- Develop and demonstrate healthcare skills and knowledge to incoming high school students who will be studying in the health industry.
- Learn more than 200 common medicines’ names and purpose of what it is used for. Participate in classroom simulation lab and provide direct patient care in many clinical settings. Gain knowledge on higher levels of understanding and competency as healthcare workers.
History Club Educator, City of Somerville History, Somerville Sep 2015 – May 2019
- Perform stories in the historical places during events to the public.
- Dress up in historical costumes for events and educate public on local history during Memorial Day, Patriot’s Day, Christmas Show, Ghost of Somerville, and other important date of the history.
Friends of Asian culture club Sep 2015- May 2016
- Talked about different culture
- Tried out foods from culture
- Listen Music
Timeline
Medical Administrative Assistant
Mass. Eye And Ear, Main Campus
01.2024 - Current
Pharmacy Technician
Walgreens Pharmacy
03.2021 - 11.2023
Cashier
CVS Pharmacy
05.2019 - 04.2020
Cashier
Dunkin Donuts
06.2016 - 08.2019
Science of Mathematics -
University of Massachusetts Boston
High School Diploma -
Somerville High School
- CPR and First Aid Certification 2016 - 2024
- Massachusetts Pharmacy Technician Certification 2017- 2025
- Occupational Safety and Health Administration Certification 2016 - 2019
- Certificate of achievement 2017
- High school diploma
- CTE Certificate in Pharmacy Tech.
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