Sajib Ahmed
Detail-oriented hospitality professional with an MBA and experience in hotel front desk operations and restaurant supervision. Strong skills in guest service, team leadership, communication, and problem-solving. Proficient in MS Office, multitasking, and handling fast-paced hotel operations. Reliable, adaptable, and committed to delivering excellent guest experiences. Qualifications Summary. Master of Business Administration with strong knowledge of organizational management and administrative operations. Proficient in MS Office Suite (Word, Excel, PowerPoint), email management, POS systems, and office equipment. Skills in using different computer systems and proficiency in Office 365. Excellent communication and teamwork abilities; dependable, adaptable, and committed to maintaining high service standards. Good organizational skills, ability to handle multiple tasks, and work independently as well as in a team.
Work History
Front Office Assistant
8 Months- Receiving phone calls and promptly assisting customers with their questions and concerns
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted in maintaining office supplies inventory, facilitating timely restocking of essential items.
- Responded to inquiries via phone and email, providing accurate information to clients and visitors.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Front Desk Receptionist
11 Months- Greet guests and manage check-in and check-out procedures
- Handle room reservations, cancellations, and modifications
- Answer phone calls and respond to guest inquiries professionally
- Process payments, invoices, and billing adjustments
- Coordinate with housekeeping and maintenance to resolve guest issues
- Maintain accurate guest records using hotel management systems (PMS)
- Address guest complaints and ensure a positive guest experience
- Follow hotel policies, safety, and confidentiality standards