Sajid Ahmed
Fishers,IN
Summary
Operations leader with proven ability to enhance efficiency and compliance through strategic management. Successfully led large teams and implemented effective policies in dynamic environments. Expertise in building stakeholder relationships, and navigating regulatory frameworks, to drive performance and sales productivity. Specializes in leadership development, operational strategy, and financial acumen to ensure seamless project execution and team synergy.
Overview
23
23
years of professional experience
Work History
SENIOR DIRECTOR SALES OPERATIONS
Salesforce
Indianapolis, USA
08.2023 - 11.2025
- Directed global revenue booking functions, ensuring alignment with organizational goals and compliance standards.
- Led initiatives to enhance global order management efficiency and improve customer satisfaction.
- Facilitated development and implementation of process improvements for seamless quote-to-order functions.
- Cultivated cross-functional relationships with sales, legal, revenue recognition, deal desk, and renewals teams.
- Drove change management efforts to optimize resource utilization and achieve strategic business goals.
- Established key performance indicators to monitor functional progress and performance.
- Promoted collaboration among staff through effective communication and recognition practices.
DIRECTOR, GLOBAL ORDER MANAGEMENT
Salesforce
Indianapolis, USA
03.2022 - 07.2023
- Directed global order management with emphasis on quote conversion and document management support.
- Formulated and executed long-term business strategies aligned with company objectives.
- Managed budget planning and resource allocation to optimize operational efficiency.
- Championed impactful projects and initiatives to improve business experience.
- Supported sales teams in achieving timely and compliant order processing.
- Ensured compliance with company policies and SOX controls for all team members.
DIRECTOR, REVENUE OPERATIONS
Salesforce
Hyderabad, India
08.2019 - 02.2022
- Managed global incentive compensation sales operations and order management for enhanced efficiency.
- Planned, developed, and managed resources as site lead to optimize operations.
- Established India operations as a center of excellence to drive performance improvements.
- Executed change management strategies aligned with organizational objectives.
- Maintained SOX compliance and supported audit control requirements effectively.
- Ensured proper execution of company procedures and adherence to policies.
- Engaged in automation projects and process enhancements to streamline workflows.
- Coached and mentored managers to facilitate career development and growth.
SENIOR MANAGER FINANCE OPERATIONS
Akamai Technologies, Inc.
06.2006 - 07.2019
- Manage $2.2 billion of annual accounts receivable aging by ensuring faster resolution for billing inquiries and optimizing the credits workflow.
- Monitored operational activities of Order Management and Contract Management to ensure the least billing error and maximize CSAT.
- Responsible for staffing, training, development of direct and indirect reports by optimal utilization of available budget
- Represented the business to actively engage with lead to cash project to drive the process standardization and simplifying for better user experience
- Develop, track, communicate metrics and KPIs across the team
- Acted as an escalation contact between Customers and on-call Support Engineers and liaised with Sales Leadership, Support Management, Products and Engineering teams to help resolve Service Incidents and Escalations
CUSTOMER ADVOCATE
Accenture
06.2004 - 06.2006
- Engaged in Operations and Customer Services for a prominent UK retail company
- Responsible for customer inquiries via inbound and outbound calls, email & faxes
CUSTOMER ADVOCATE
ICICI Onesource India
06.2002 - 03.2004
- Responsible for complete order management cycle by processing the maintenance contracts for a major account
- Responsible for data integrity and entitlement of billing
- Independently handled customer queries with timely resolutions
Education
Executive General Management Program - General Management
Indian Institute of Management
BangaloreExecutive MBA - International Business
Adam Smith University
BangaloreBachelor of Commerce - Financial Accounting
Bangalore University
BangaloreSkills
- Collaborative leadership
- Revenue operations
- Order management
- Compliance management
- Sales coordination
- Cross-functional collaboration
- Strategic planning
- Interpersonal communication
Timeline
SENIOR DIRECTOR SALES OPERATIONS
Salesforce
08.2023 - 11.2025
DIRECTOR, GLOBAL ORDER MANAGEMENT
Salesforce
03.2022 - 07.2023
DIRECTOR, REVENUE OPERATIONS
Salesforce
08.2019 - 02.2022
SENIOR MANAGER FINANCE OPERATIONS
Akamai Technologies, Inc.
06.2006 - 07.2019
CUSTOMER ADVOCATE
Accenture
06.2004 - 06.2006
CUSTOMER ADVOCATE
ICICI Onesource India
06.2002 - 03.2004
Executive General Management Program - General Management
Indian Institute of Management
Executive MBA - International Business
Adam Smith University
Bachelor of Commerce - Financial Accounting
Bangalore University