Sajida Fateha Ahmed
Minneapolis,MN
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Scheduling Coordinator
Park Nicollet
06.2023 - 12.2023
- Achieved 98% EHR, optimizing Microsoft Office processing by 25%
- Streamlined scheduling for 15% error reduction, while elevating workspace efficiency through 20% reduction of office clutter
- Maintained 99.5% accuracy in patient records, billing, and medical histories showcasing meticulous attention to detail while ensuring 100% compliance with healthcare regulations and data security
- Secured 90% patient satisfaction rate through adept communication, top-notch customer service, and empathetic handling of inquiries, fostering heightened trust
- Successfully coordinated and managed patient appointments, leveraging excellent organizational skills to uphold over 90% efficiency rating in agenda management.
Hospitality Manager
Curry In a Hurry
10.2020 - 04.2023
- Utilized data analysis techniques to revamp menus, yielding 20% profitability boost and 25% rise in customer satisfaction
- Managed and supervised daily shift operations in dynamic, high-volume setting, encompassing both restaurant and catering events
- Implemented training programs resulting in 20% improvement in staff performance and notable increase in customer satisfaction levels
- Implemented proactive strategies for payroll management and waste reduction, achieving 15% improvement in cost control and enhancing overall operational efficiency.
Hostess and Cashier Manager
Gandhi Mahal
01.2015 - 10.2020
- Excelled in customer service, managing 50+ seats, greeting guests, maintaining stocks, processing 30+ phone orders daily, and handling 100+ registered transactions
- Offered versatile support, including delivering 50+ drink orders and processing payments with 98% efficiency rate in response to specific requests
- Orchestrated smooth communication of vital information among 5 departments and 10 vendors, ensuring seamless coordination and collaboration for enhanced efficiency
- Oversaw resolution of 500% of guest requests and complaints, consistently maintained exceptional service standards and achieved high guest satisfaction.
BMT Nursing Assistance
University of Minnesota: East Bank Hospital
06.2018 - 08.2018
- Conducted daily check-ins with patients, ensuring their experience met and exceeded expectations throughout their stay
- Collaborated in 30+ transplant procedures, providing compassionate support to patients, and creating reassuring environment that instilled sense of safety and comfort
- Proactively restocked 50+ medical cabinets and patient rooms, enhancing convenience for medical staff and families
- Responsively addressed 100+ call lights and desk calls, seamlessly transferring inquiries to relevant department when needed.
Education
Bachelor of Science - Healthcare Management
Saint Marry University
Minneapolis, MNAssociate of Applied Science - Medical Office Administration
Minneapolis & Community Technical Collage
Minneapolis, MNSkills
- Document Management
- Resource Allocation
- Contract Management
- Business Administration
Certification
BLS Certification
HIPPA Awareness Certification
Certified Food Protection Manager
Languages
Bengali
American Sign Language
Timeline
Medical Scheduling Coordinator
Park Nicollet
06.2023 - 12.2023
Hospitality Manager
Curry In a Hurry
10.2020 - 04.2023
BMT Nursing Assistance
University of Minnesota: East Bank Hospital
06.2018 - 08.2018
Hostess and Cashier Manager
Gandhi Mahal
01.2015 - 10.2020
Bachelor of Science - Healthcare Management
Saint Marry University
Associate of Applied Science - Medical Office Administration
Minneapolis & Community Technical Collage