Sajida Perveen
Alexandria,VA
Summary
Dynamic finance manager with a proven track record at Safford Dodge, excelling in customer service and vendor management. Achieved daily sales goals while enhancing customer satisfaction through effective problem-solving. Proficient in Microsoft Excel and adept at follow-up tracking, driving sales performance and fostering strong client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner and operator
Horizon Electronics LLC
01.2019 - Current
- Wholesale electronics buyer and seller, ship it to overseas, UAE/DUBAI/SAUDI ARABIA
Finance Manager
Safford Dodge
Springfield, VA
05.2013 - 11.2019
- Achieving the Daily goal of $2800 per vehicle, working with top U.S lenders submitting loan applications and getting approval completing stipulations, inbound out bound calls and keep record of sales leads, make appointment with clients and sales department
- Keep records of payables and receivables monthly and annual logs, 35 to 50 calls per day for follow up and taking care of the issue with finance or car delivery
Customer Relation Manager
Jerry’s Ford
Annandale, VA
02.2010 - 04.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed customer feedback data to identify trends in customer service issues.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Created and presented monthly reports to management on sales performance.
- Resolved customer complaints regarding sales and service.
Customer Relation Manager
Lustine Toyota
Woodbridge, VA
01.2003 - 02.2010
- Daily sales goal completion, customer follow up before and after the delivery of the vehicle, scheduling appointment for service and vendors for parts installation, follow up for survey, run reports for the whole department’s payables and receivables reports monthly and annually, assist sales manager and finance department with paperwork and stipulations for the loan approval, take care of the customer issues and complains for the whole dealership together with the sales manager
Education
Bachelors of Science - Biology
Wiqar College
Islamabad, PakistanSkills
- ADP
- Reynold and Reynolds
- Microsoft PowerPoint, excel, and Word
- Retail experience
- Customer service
- Problem solving
- Vendor management
- Conflict resolution
- Follow-up tracking
- Account management
- Customer service excellence
- Invoice verification
- Clerical support
- Documentation skills
- Proficient in Urdu/English/ Hindi/ (Arabic and Farsi) read and write only
- Call center customer service
- Schedule coordination
Certification
- Training completion certificate in f&I department
Timeline
Owner and operator
Horizon Electronics LLC
01.2019 - Current
Finance Manager
Safford Dodge
05.2013 - 11.2019
Customer Relation Manager
Jerry’s Ford
02.2010 - 04.2013
Customer Relation Manager
Lustine Toyota
01.2003 - 02.2010
Bachelors of Science - Biology
Wiqar College
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