Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sa'Karia Mobley

Hyattsville,MD

Summary

Qualified Team Lead Manager with proven history of leading teams to success through effective management and clear communication. Demonstrated ability to oversee projects from inception to completion, ensuring high standards and timely delivery. Adept at fostering team collaboration and resolving conflicts to maintain productive work environment.

Also, experience with being able to foster a kinship between employees and managers as a way to better the collaboration between each other. This also leads to better communication between employees, managers, and guests.

Overview

2
2
years of professional experience

Work History

Team Leader Manager

McDonald's
03.2024 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to human resources.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations before every shift.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team's operations.
  • Led employee relations through effective communication, coaching, training, and development.


Team Member

McDonald's
05.2023 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Team Member

Scentsy
05.2023 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Bachelor of Arts - Criminology

Howard University
Washington, DC
05-2025

Skills

  • Customer focus
  • Influencing skills
  • Meeting facilitation
  • Stakeholder management
  • Problem resolution
  • Customer service
  • Performance reviewing
  • Negotiation and conflict resolution
  • Problem-solving abilities
  • Multitasking

Accomplishments

  • Became the youngest manager at Captain D's at the age of 18 years old (2020)
  • Graduated Top 20 from Lancaster High School (2021)
  • Have maintained at least a 3.4 throughout all four years of college
  • Maintained Dean's List for the past 3 years

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Team Leader Manager

McDonald's
03.2024 - Current

Team Member

McDonald's
05.2023 - 08.2023

Team Member

Scentsy
05.2023 - 05.2023

Bachelor of Arts - Criminology

Howard University

Similar Profiles

CREATE PROFILE
Sa'Karia Mobley