Sakeia R Reynolds
Operational Efficiency Leader
King of Prussia,PA
Summary
Confident, lead Patient Coordinator/Medical Assistant with a solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical task, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
11
11
years of professional experience
4027
4027
years of post-secondary education
1
1
Certification
Work History
Front Desk Patient Coordinator
Penn Medicine: University of Pennsylvania Health System
Philadelphia, PA, PA
06.2025 - Current
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Processed insurance verifications and assisted patients with billing questions.
- Organized front desk operations, maintaining a welcoming environment for patients.
- Trained new staff on administrative procedures and customer service standards.
- Attended staff meetings regularly to discuss new initiatives or changes in policy and procedures.
- Performed high level administrative duties based on the mission & integrity of Penn Medicine values.
Lead Medical Assistant
Main Line Health System
King Of Prussia , PA
04.2022 - 05.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Director Patient Care
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated patient education on treatment plans and medications, improving understanding of after visit care
- Supervised daily operations of medical assistants and ensured compliance with protocols.
Lead Patient Care Coordinator
Penn Medicine
Cherry Hill, New Jersey
04.2015 - 05.2022
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Managed over 20 incoming fax orders per day from direct patient calls.
- Managed patient schedules and ensured timely access to services and resources.
- Coordinated patient care plans with interdisciplinary teams and healthcare providers.
Education
Bachelor of Science - Medical Office Management
Strayer University
PhiladelphiaNo Degree - Medical Assistant
The American Center For Technical Arts & Sciences
Philadelphia, PASkills
- Patient Scheduling
- Experienced Customer service Skills
- Medical terminology knowledge
- EPIC / EMR (Super User)
- Medical Assistant
- Insurance Verification
- Leadership Training (Skills)
- Detailed Oriented
- CPR Certification
- Medical office Management
- Complex Problem-solving
Certification
- Basic Life Support (BLS) - American Heart Association.
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
Accomplishments
- Human Resources Management Training (Villanova University)
- CPR Certification
Timeline
Front Desk Patient Coordinator
Penn Medicine: University of Pennsylvania Health System
06.2025 - Current
Lead Medical Assistant
Main Line Health System
04.2022 - 05.2025
Lead Patient Care Coordinator
Penn Medicine
04.2015 - 05.2022
Bachelor of Science - Medical Office Management
Strayer University
No Degree - Medical Assistant
The American Center For Technical Arts & Sciences