Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sakeira Harding

Warner Robins,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Emergency Roadside Team Lead

GEICO
Macon, Georgia
03.2021 - 03.2023
  • Developed strategies to increase team productivity and improve customer service levels.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • ● Scheduled or dispatched workers, equipment or service vehicles to
    locations using our dispatching system or telephones.
    ● Addressed questions, problems or requests for service or equipment.
    ● Recorded and maintained files or records of customer requests, work or
    services performed.
    ● Mentored junior team members and managed employee relationships.
    ● Oversaw communications within assigned territories.
    ● Conferred with customers or supervising personnel to address questions,
    problems or requests for service or equipment.
    ● Coached team members on metrics and consumer experience behavior
    identification to improve satisfaction ratings.
    ● Handled escalated customer service concerns to preserve customer
    satisfaction and maintain long-term business relationships.

Delivery Driver

Instacart
, GA
08.2020 - 02.2021
  • Completed numerous deliveries with a 100% on-time record, ensuring
    prompt and accurate delivery orders.
    ● Efficiently navigated through GPS and map applications to find optimal
    delivery routes.
    ● Interacted professionally with customers, confirming orders and
    addressing any concerns.
    ● Managed delivery schedules and coordinated with the dispatch team to
    ensure timely deliveries.

Education

Bachelor of Science - Marketing

Middle Georgia State University
Macon, GA
12-2024

High School Diploma -

Western School of Technology And Environmental Sci
Baltimore, MD
05-2019

Some College (No Degree) - Criminal Justice

Delaware State University
Dover, DE

Skills

  • Trend tracking
  • Performance monitoring
  • Regulatory Compliance
  • Production Monitoring
  • Performance Improvement
  • Quality Assurance
  • Positive Attitude

Accomplishments

Top Performance Agent of 2021

Top Performance Agent of 2023

Timeline

Emergency Roadside Team Lead

GEICO
03.2021 - 03.2023

Delivery Driver

Instacart
08.2020 - 02.2021

Bachelor of Science - Marketing

Middle Georgia State University

High School Diploma -

Western School of Technology And Environmental Sci

Some College (No Degree) - Criminal Justice

Delaware State University

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Sakeira Harding