Summary
Overview
Work History
Education
Skills
Church Community
Timeline
Generic
Sakiya Dunn

Sakiya Dunn

Bridgeport,CT

Summary

Food Service worker with two years of experience serving and preparing food in a restaurant. Provides outstanding customer service. Looking to apply my industry knowledge to something outside of my comfort zone and pursue my passion for teaching others and making a positive difference in someone's life by making every day feel different than when they first arrived. A reliable employee seeking Cashier and or manager position. Offering excellent communication and good judgment. Trustworthy and dedicated Cashier with two years of experience with operating registers. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs. Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging. Educates clients on lash aftercare and promotes additional services to boost sales opportunities. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Cashier

Tomnlinson Restaurant
Bridgeport, CT
02.2020 - Current
  • Customer orders were taken with a friendly demeanor, and the customer satisfaction rating was consistently high
  • Four underperforming waiters and cashiers were trained, allowing for quick on-the-spot learning, and adapting in a positive manner with customers
  • I learned how to manually calculate and split bills while completing 53 orders in a row with no breaks
  • Prepared salads, entrees, helped when cooks were understaffed
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Built relationships with customers to encourage repeat business.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Addressed customer needs and made product recommendations to increase sales.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Freelance Lash Technician

Self
Bridgeport, CT
02.2021 - Current
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Kept workspace clean, organized, and well-stocked for upcoming appointments 5-10 min cleaning process after each session.
  • Consulted with clients to understand the desired look and discuss available lash options 20min consultation.
  • Increased revenue through effective customer service and inventory management.
  • Used social media platforms to promote salons and services daily.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • The increased drama of looks by completing lash lifts and tints for clients.
  • Maintained 30+ return customers
  • Answered phone calls and emails to schedule client appointments.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed strict safety standards to protect clients from injury or infection.
  • Created unique looks matching individual client preferences and budgets.
  • Maintained a regular client list and successfully handled walk-in customers.

Education

No Degree - English Composition

Housatonic Community College
Bridgeport, CT
06.2024

High School Diploma -

Amistad Highschool
New Haven Connecticut
06.2021

Skills

  • Customer Support
  • Food and Drink
  • Time Management
  • Cashiering
  • Teamwork\retail
  • Conflict resolution skills
  • Money Handling
  • Identification Checks
  • Staff Training
  • Cash Register Systems
  • Cleaning and Sanitizing
  • Hospitality and Accommodation
  • Online Orders Preparation
  • Cooperative Attitude
  • Work Task Prioritization
  • Feedback Acceptance

Church Community

Despite having only one job, I actively participate in my church's community. I co-lead a City-Wide Church praise dance team, handle the paperwork, and organize the tryout routines. I am in charge of overseeing how parents communicate and receive information. As co-leader of the church's digital presentation team, I assist with gatherings and ensure that everything goes smoothly if the head ministry leader is absent. I participate in meetings with other leaders to ensure everything goes as planned. I would lend a hand at the Park City Initiative Inc. food bank. I continue to be a full-time student and work a full-time schedule. I have volunteered at Barnum School to assist third-grade students with lessons regarding educational work and summer camp activities. My leadership abilities over the years have enabled me to adapt to any situation. Through the church, I gained networking skills and learned how to handle difficult circumstances that may be beyond our control as individuals. I acquired communication skills while working as a cashier in my current position. I developed the ability to de-escalate a situation rather than fuel it further. My smile and upbeat attitude are my most vital assets. Even though a problem could be challenging, I am well-equipped to overcome those barriers. I know how to work with technology. I gained knowledge on how to coach others to improve. Even if I disagree, I learned how to adopt opposing viewpoints since I also learned how to uplift others rather than undermine them. Every voice counts.

At Amazing Grace Church Inc., where I worked as a devout member of the church, I helped create the content for church events. I helped the media crew prepare for live broadcasting. I helped run the bookstore and aided with hospitality by serving food inside the church. Sadly, Amazing Grace Church Inc. closed, but we had the opportunity of joining forces with City Wide, another church. In City Wide Church, the Digital presentation team does lyrics, which is what I now do. I developed marketing expertise for media exposure which will function as support if need be in other jobs. 

 While life can be challenging, I also learnt how to connect with and sympathize with others. After all, why add more hardship to someone else's already challenging circumstances? Walking with a godly attitude, being aware of what the community needs, and maintaining an acceptable posture in the heart I believe I'd make a wonderful employee because I work hard and am dedicated to being the person I need to be for myself and the next person I come into contact with.

Timeline

Freelance Lash Technician

Self
02.2021 - Current

Cashier

Tomnlinson Restaurant
02.2020 - Current

No Degree - English Composition

Housatonic Community College

High School Diploma -

Amistad Highschool
Sakiya Dunn