Sakiya Gonzalez
Grand Junction,CO
Summary
Seasoned Customer Service Account Specialist with proven track record in managing complex customer accounts. Skill set includes strong problem-solving abilities, effective communication skills, and demonstrated customer service excellence. Previous roles demonstrate significant impact on improving customer satisfaction levels and streamlining account management processes. High productivity and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operation in customer service settings. Excel in listening, empathy, and patience, providing exceptional support and building strong relationships with customers. Accurate front end cashier with several years of hands-on experience scanning items, processing payments and providing first-rate customer service. Outgoing and organized individual possessing outstanding attention-to-detail and mathematics skills. Proficient in pos system operations paired with in-depth knowledge of customer service procedures. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
Overview
2
2
years of professional experience
Work History
Receptionist
urban girls salon
Grand Junction, Colorado
03.2024 - Current
- Developed and maintained a filing system for essential documents, improving office organization.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Retail Sales Lead
Ulta Beauty Inc.
Grand Junction, Colorado
09.2024 - 02.2025
- Greeted customers, answered questions, and provided assistance with selections.
- Conducted regular price checks to ensure competitive pricing across all products.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Ensured that the store was clean and organized at all times.
Retail Sales Lead
Francesca's Boutique
Grand Junction, Colorado
06.2023 - 07.2024
- Greeted customers, answered questions, and provided assistance with selections.
- Conducted regular price checks to ensure competitive pricing across all products.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
Education
Master of Criminal Justice - Criminal Psychology
Colorado Mesa University
Grand Junction, CO05-2028
High School Diploma -
Central High School
Grand Junction, CO05-2024
Skills
- Positive and professional
- Multitasking and prioritization
- Organization skills
- Time management
- Phone etiquette
- Calm demeanor
Affiliations
- cheerleading for 7 years
Accomplishments
- graduated with a 4.3 GPA
References
References available upon request.
Timeline
Retail Sales Lead
Ulta Beauty Inc.
09.2024 - 02.2025
Receptionist
urban girls salon
03.2024 - Current
Retail Sales Lead
Francesca's Boutique
06.2023 - 07.2024
Master of Criminal Justice - Criminal Psychology
Colorado Mesa University
High School Diploma -
Central High School
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