SAKIYNA PACHECO
Brooklyn,United States
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
20
20
years of professional experience
Work History
Customer Care Associate
GCS - Access-A-Ride Paratransit Services
New York, NY
07.2024 - Current
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Mail Handler
United States Postal Service
Jersey City, NJ
04.2020 - Current
- Prepared mail for delivery using scanners, handheld printers and packing materials
- Sorted mail by placing in bins and stacking on pallets
- Operated mailroom equipment, including automated sorting machines
Online Shopper
Amazon Prime Now
Brooklyn, New York
10.2019 - 07.2020
- Utilized selection process for products within store and bagged products following bagging standards
- Received work assignments from order system to fill orders
- Fostered high-level customer service and satisfaction to drive loyalty
Motor Vehicle Representative
Department of Motor Vehicles
New York, New York
06.2019 - 09.2019
- Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified to obtain desired licenses
- Answered questions or provided advice to public regarding licensing policies, procedures, or regulations
- Trained other workers or coordinated work, as necessary
Mail Processing Clerk
United States Postal Service
Brooklyn, New York
07.2018 - 06.2019
- Sorted mail according to destination and type
- Rewrapped soiled or broken parcels
- Distributed incoming mail into correct boxes and pigeonholes
- Trained new workers
Cashier / Stock Clerk
The Home Depot
Long Island City, New York
05.2014 - 12.2018
- Moved items from the back stock onto the sales floor
- Sorted pallets and containers and transported items to sales floor for stocking
- Complied with all company policies and procedures
- Maintained a clean and orderly work environment
- Assisted in training new staff members on stocking procedures
Overnight Stock Associate
Bed Bath and Beyond
Brooklyn, New York
10.2011 - 04.2017
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Handled customer complaints and inquiries in a courteous and efficient manner
- Greeted and informed customers of products, fostering positive store experiences
Overnight Stock Associate
Brooklyn, New York
02.2008 - 03.2011
- Stocked and neatly arranged items on shelves
- Supported product quality and freshness by rotating stock
- Trained new employees on restocking procedures
Stock Associate
10.2006 - 03.2008
- Stocked and neatly arranged items on shelves
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Followed all safety guidelines to prevent accidents and injuries
Cashier
04.2005 - 06.2007
- Committed to delivering excellent customer service while working in a fast-paced environment
- Processed customer orders and ensured the accuracy of their purchases
- Monitored self-checkout stations to assist customers and resolve register problems
- Developed and maintained a positive working relationship with customers
Education
High School Diploma - GED PREP
Career Education Institute Group
Manhattan11.2001
Skills
- Microsoft Word
- Customer Satisfaction
Timeline
Customer Care Associate
GCS - Access-A-Ride Paratransit Services
07.2024 - Current
Mail Handler
United States Postal Service
04.2020 - Current
Online Shopper
Amazon Prime Now
10.2019 - 07.2020
Motor Vehicle Representative
Department of Motor Vehicles
06.2019 - 09.2019
Mail Processing Clerk
United States Postal Service
07.2018 - 06.2019
Cashier / Stock Clerk
The Home Depot
05.2014 - 12.2018
Overnight Stock Associate
Bed Bath and Beyond
10.2011 - 04.2017
Overnight Stock Associate
02.2008 - 03.2011
Stock Associate
10.2006 - 03.2008
Cashier
04.2005 - 06.2007
High School Diploma - GED PREP
Career Education Institute Group