Sakortne Roberts
Augusta,GA
Summary
With over 5 years of customer service experience, excelled in a fast-paced environment, particularly during open enrollment season at Bluecross Blueshield. Throughout tenure, successfully managed high volume of inbound calls, consistently providing top-notch assistance to patients by addressing inquiries and concerns regarding claims. Leveraging expertise in utilizing SMART software, efficiently input claims and retrieve essential patient information. Despite demanding nature of role, maintained unwavering commitment to exceptional customer service standards. Also have 5 years of experience working in a prison setting.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Georgia Department Of Corrections
02.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Worked alongside colleagues to uphold security for visitors, staff, and inmates.
Customer Service Representative
Circle K
02.2017 - 09.2019
- Maintained high standards of customer service during high volume, fast-paced operations
- Kept accountability of lottery, cash drawers and the safe
- Prepared sandwiches, snacks and desserts per customers' orders and company procedures
Customer Service Representative
Blue Cross Blue Shield
08.2016 - 02.2017
- Answered 90-100 inbound calls researching and answering questions regarding patients claims
- Utilized SMART to input claims and look up patient information
- Advised a diverse group of customers on insurance policies, premiums and deductibles
- Frequently received excellent ratings on customer surveys based on customer service and satisfaction
- Provided accurate and appropriate information in response to customer inquiries
Packer
Augusta Solubles
12.2015 - 08.2016
- Worked with others on an assembly line to package drinks
- Ensured quality control in accordance with company policies
Customer Service Rep
Convergent
10.2014 - 10.2015
- Advised customers on personalized phone plans and associated costs
- Facilitated overdue collections and assisted customers with payment arrangements
- Promoted the sales of phones and accessories and suggested more affordable plans and products
Customer Service Representative
Walmart
11.2013 - 07.2014
- Worked and trained in a variety of departments
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Education
High School Diploma -
Butler High School
Skills
- Customer Service
- Problem Resolution
- Time Management
- Communication Skills
- Quality Assurance
- Active Listening
- Relationship Building
- Microsoft Excel
- Scheduling
- Documentation
- Building Rapport
Accomplishments
Basic Correctional Officer Training
Timeline
Correctional Officer
Georgia Department Of Corrections
02.2020 - Current
Customer Service Representative
Circle K
02.2017 - 09.2019
Customer Service Representative
Blue Cross Blue Shield
08.2016 - 02.2017
Packer
Augusta Solubles
12.2015 - 08.2016
Customer Service Rep
Convergent
10.2014 - 10.2015
Customer Service Representative
Walmart
11.2013 - 07.2014
High School Diploma -
Butler High School
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