Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sakounlath Bouldin

IA

Summary

Professional Pharmacy Technician with 7 years of experience and success in working within fast-paced Long-Term Care pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Martin Health Care Services
06.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Customer Advocate

Archwell Solutions
04.2022 - 06.2022
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Accessed multiple databases to investigate customer questions and concerns.
  • Answered as many as 30+ calls each day focused on answering mortgage questions and resolving loan issues.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Followed up with customers about resolved issues to maintain high standards of customer service

Senior Pharmacy Technician

Walgreens
02.2016 - 01.2017
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Cleared problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Education

State of Iowa
Storm Lake, IA

Skills

  • Confidentiality and HIPAA
  • Preparing Bubble Packs
  • Medicare and Medicaid Processes
  • QNXT
  • SQL
  • Microsoft Word/Excel
  • Regulations
  • Customer Support

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Customer Advocate

Archwell Solutions
04.2022 - 06.2022

Pharmacy Technician

Martin Health Care Services
06.2017 - Current

Senior Pharmacy Technician

Walgreens
02.2016 - 01.2017

State of Iowa

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Sakounlath Bouldin