Sal Blidi
Iqor
Huntersville,NC
2
Certifications
8
years of professional experience
Customer service professional providing the communication and issue-resolution skills needed for Customer Success Representative work. Builds strong customer relationships through follow-up, accurate documentation, and calm handling of concerns across phone, email, and in-person interactions. Supports renewals and repeat business by explaining options clearly and keeping customers informed from first contact through resolution.
Work History
Customer Service Representative
1 Year- Resolve customer questions with a calm, solutions-focused approach that supports satisfaction and retention.
- Document call details accurately in customer records to support continuity and reliable case handling.
- Support customers with product and service information while maintaining a friendly, professional tone.
- Guide customers through account or order questions using active listening and clear next-step communication.
Sales Professional
2 Years 4 Months- Handled 15-20 customer interactions weekly by greeting shoppers, identifying needs, and guiding vehicle selection.
- Explained vehicle features, financing options, warranties, and promotions to support confident purchasing decisions.
- Built repeat business through consistent after-sale support and relationship-focused customer communication.
- Negotiated sales terms effectively while applying product knowledge to help close transactions.
Customer Care Representative
2 Years 4 Months- Resolved account, billing, and service concerns while guiding customers through updates, order status, and product details.
- Maintained a customer-focused approach across calls, emails, and in-person interactions to deliver consistent service.
- Applied active listening and problem-solving to de-escalate concerns and reach practical solutions.
- Collaborated with sales, billing, and technical support teams to resolve complex customer issues.
- Supported accurate documentation and follow-up so customer interactions remained organized and easy to track.
Hospitality Aide
2 Months- Planned and led resident activities to promote engagement and a positive daily routine.
- Provided smoke-break assistance for non-alert residents with calm, attentive support.
- Transported patients to treatment units and operating rooms using wheelchairs and moveable beds.
Security Guard Officer
2 Years 3 Months- Investigated alarms promptly, assessed situations on site, and reported findings to maintain a safe hospital environment.
- Documented security concerns clearly and maintained accurate records for follow-up and incident tracking.
- Used conflict resolution to de-escalate disruptions and support staff and visitors in a fast-paced care setting.
Education
High School Diploma
Skills
Sales and relationship building
Conflict resolution
Negotiation skills
Upselling
Microsoft Office Suite
CRM systems
Customer follow-up
Lead management
Team collaboration and leadership
Performance coaching
Inventory management
Cash handling
Documentation management
Certification
Licensed Medication Technician (Med Tech)
Interests
Mentored younger students or colleagues
providing guidance and support for academic or professional growth.
Volunteer basketball coach for middle school
fostering teamwork
discipline
and sportsmanship among young athletes.
Actively participates in personal growth activities
such as attending workshops on communication and leadership.
Timeline
Customer Service Representative
Iqor
10.2025 - CurrentRead More
Sales Professional
Hyundai
06.2023 - 10.2025Read More
Customer Care Representative
US Bank
06.2021 - 10.2023Read More
Hospitality Aide
Runnells Rehabilitation
04.2021 - 06.2021Read More
Security Guard Officer
Virtual Hospital
01.2019 - 04.2021Read More
Willingboro Highschool
High School Diploma
Read More