Sal Buttiglieri
Multi Unit Manager
Louisville,KY
Summary
Results-oriented Regional Support Manager with a strong background in operations management, training delivery, and staff development. Proven ability to enhance operational efficiencies and improve service quality across multiple locations.
Overview
11
11
years of professional experience
Work History
Regional Support Manager
Hoogland Restaurant Group
02.2025 - Current
- Managed regional support operations to ensure timely issue resolution across multiple restaurant locations.
- Collaborated with management to implement training programs enhancing staff performance and operational efficiency.
- Analyzed customer feedback to identify service gaps and recommend actionable improvements for guest experience.
- Assisted in the development of standard operating procedures, ensuring compliance with company policies and industry regulations.
- Conducted regular site visits to assess operations, provide on-site training, and address challenges faced by staff members.
- Implemented best practices in operational workflows, contributing to improved consistency in service standards across locations.
General Manager
O'Charley's Restaurant & Bar
02.2016 - 02.2025
- Implemented staff training programs, enhancing team performance and service quality.
- Analyzed sales data to identify trends, informing menu adjustments and promotions.
- Oversaw financial performance, ensuring budget adherence and cost control measures.
- Fostered a positive work environment through effective leadership and mentorship initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Business Administration
BYU-Idaho
Online 05.2001 -
Skills
Operations management
Mentoring
Business analysis
Training delivery
Staff development
Customer service
Problem-solving
Verbal and written communication
Training and mentoring
Team building
Leading team meetings
Staff training
HR collaboration
Accomplishments
- Supervised team of 50 staff members.
- Documented and resolved Food and Labor issues which led to increased profits and sales.
Timeline
Regional Support Manager
Hoogland Restaurant Group
02.2025 - Current
General Manager
O'Charley's Restaurant & Bar
02.2016 - 02.2025
Associate of Science - Business Administration
BYU-Idaho
05.2001 -