Saladin Alfaatih
Livermore
Summary
Dynamic and results-driven professional with extensive experience at Crumbl Cookies, excelling in customer service and employee training. Proven ability to enhance team productivity and streamline operations, while maintaining high-quality standards. Skilled in conflict resolution and staff supervision, fostering a positive environment that drives guest satisfaction and operational excellence. Moreover, I've developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
2
2
years of professional experience
Work History
Shift Lead
Crumbl Cookies
01.2025 - 08.2025
- Oversaw daily operations to ensure quality standards and customer satisfaction.
- Trained staff on best practices for baking, decorating, and serving cookies.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Implemented efficient workflows that improved team productivity during peak hours.
- Assisted in maintaining cleanliness and organization of the kitchen and service areas.
- Resolved customer inquiries promptly to foster positive dining experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Baker
Crumbl Cookies
09.2024 - 08.2025
- Prepared dough and batters according to standardized recipes for various cookie varieties.
- Operated baking equipment efficiently, ensuring optimal temperature and timing for quality results.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Assisted in inventory management by tracking ingredient supplies and notifying management of shortages.
- Collaborated with team members to streamline production processes, enhancing overall workflow efficiency.
- Adapted quickly to changing menu items, demonstrating flexibility in a fast-paced environment.
- Executed decoration techniques for cookies, ensuring visual appeal aligned with brand standards.
- Supported customer service initiatives by engaging with guests during promotional events and tastings.
- Operated cash registers and processed payments accurately.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
Ride Operator
Cedar Fair
10.2023 - 01.2024
- Operated rides ensuring guest safety and adherence to operational protocols.
- Monitored ride conditions and reported maintenance needs for timely repairs.
- Assisted guests with boarding and disembarking, promoting a positive experience.
- Conducted pre-ride inspections to ensure equipment functionality and safety compliance.
Education
Bachelor of Science - Computer Engineering
California State University, Long Beach
Long Beach, CA05-2029
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Japanese
Limited Working
Timeline
Shift Lead
Crumbl Cookies
01.2025 - 08.2025
Baker
Crumbl Cookies
09.2024 - 08.2025
Ride Operator
Cedar Fair
10.2023 - 01.2024
Bachelor of Science - Computer Engineering
California State University, Long Beach