Saladin Abdul Hasan I
Hamden
Summary
Department of Corrections has given me the skill of effective communication with people from various backgrounds, along with on the spot problem solving and record keeping. Customer Recovery allowed me to hone in on those skills via telephone. Now obtaining top-notch skills in oral and written communication, active listening and logical problem-solving. All while enhancing customer experiences by utilizing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
35
35
years of professional experience
Work History
Customer Recovery Care Representative
McDonald’s Golden Hawk
08.2011 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Climate Specialist
Meriden Board Of Education
02.2022 - 09.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong relationships with students and staff members, fostering trust and open communication regarding safety concerns.
Correction Officer
Cheshire Correctional Institution
01.1989 - 10.2011
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Education
General Studies - Diploma -
Cooperative Arts And Humanities High School
New Haven, CT06.1989
Skills
- Customer Service
- Data Entry
- Complaint Handling
- Problem Resolution
- Customer Relations
- Conflict Mediation
- Documentation And Reporting
- Product Education
- Computer Skills
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Relationship Building
- Customer Data Confidentiality
- De-Escalation Techniques
- Professional telephone demeanor
Accomplishments
- Correctional Officer of the Year Award
- Circle of Merit Award
- Behavior management instructor
- Completed Telephone Monitoring Course
- Life Skills Advisor for the Youth
Years In Current Position
12
References
- Marie Barnes (203)804-2313
- Janice Penia (860)681-1900
- Charles Grady (203)980-3160
Recognition
- 100% Customer Recovery Award
- Digital Security and Protection
- Sexual Harassment Prevention Training
- CPR Certified
Timeline
Climate Specialist
Meriden Board Of Education
02.2022 - 09.2023
Customer Recovery Care Representative
McDonald’s Golden Hawk
08.2011 - Current
Correction Officer
Cheshire Correctional Institution
01.1989 - 10.2011
General Studies - Diploma -
Cooperative Arts And Humanities High School
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