Salam Musalli
San Antonio,TX
Summary
Dynamic Sales Manager with a proven track record at Total Wireless, adept at relationship building and sales coaching. Increased revenue through strategic initiatives and exceeded KPIs by fostering a high-performing team. Skilled in staff management and motivated by results, I drive business growth while ensuring exceptional client satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager
Total Wireless
San Antonio, TX
04.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Detention Officer
Geo Group Inc
Pearsall, TX
08.2023 - 04.2024
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Regularly conducted security and sanitation checks.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Sales Manager
Cotswold
McAllen, TX
06.2019 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Manager
SunCom Wireless
San Antonio, TX
10.2015 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
BBA - Accounting
Osmania University
Hyderabad India01-2012
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Sales expertise
- Sales operations
- Sales coaching
- KPI tracking
Languages
Hindi
Professional Working
Urdu
Professional Working
Timeline
Sales Manager
Total Wireless
04.2024 - Current
Detention Officer
Geo Group Inc
08.2023 - 04.2024
Sales Manager
Cotswold
06.2019 - 08.2023
Sales Manager
SunCom Wireless
10.2015 - 06.2019
BBA - Accounting
Osmania University