Salena Gonzalez
Hillsboro
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Providence Health Care
Portland
02.2025 - Current
- Coordinated patient scheduling and managed appointment confirmations efficiently.
- Assisted patients with insurance inquiries and verification processes.
- Educated patients on treatment plans and follow-up procedures clearly.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained informed consent and payment documentation from patients and filed in system.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated patient referrals to specialists and other healthcare services.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Dining Room Supervisor
The Springs At Tanasbourne
Hillsboro
02.2022 - Current
- Supervised dining room staff to ensure excellent service and teamwork.
- Trained new employees on dining procedures and customer service standards.
- Managed dining room setup and cleanliness to create a welcoming environment.
- Monitored inventory levels of dining supplies and placed orders as needed.
- Conducted regular staff meetings to discuss service improvements and feedback.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Utilized POS systems for tracking sales data, inventory levels, discounts.
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Managed cash flow during shift changes by verifying accuracy of bank deposits.
- Reviewed employee attendance records and addressed issues promptly when necessary.
Engineering Technician
Intel
Hillsboro
05.2022 - 10.2023
- Operated and maintained precision measurement equipment for quality assurance.
- Collaborated with engineers to troubleshoot and resolve technical issues.
- Conducted regular inspections and tests on manufacturing processes and products.
- Documented findings and maintained accurate records of engineering activities.
- Assisted in developing process improvements to enhance production efficiency.
- Prepared and participated in project design reviews.
- Provided technical support during the installation of new equipment.
- Collaborated with engineers to ensure accuracy in specifications, tolerances, safety requirements.
- Gathered data from multiple sources to evaluate problems, determine trends and diagnose issues.
- Utilized CAD software to create models and drawings of tooling or machine parts.
- Assisted in the design, development and implementation of new engineering projects.
Skills
- Patient scheduling
- Insurance verification
- Patient education
- Registration procedures
Certification
- Safety committee since June 2025
- CPR certified since 2023
Affiliations
- Dream team
- Safety committee
Languages
English
Beginner
References
References available upon request.
Timeline
Patient Care Coordinator
Providence Health Care
02.2025 - Current
Engineering Technician
Intel
05.2022 - 10.2023
Dining Room Supervisor
The Springs At Tanasbourne
02.2022 - Current