Salencia Smith
Wichita
Summary
Proven leader in front-end development with strong cash handling accuracy and team building skills. Committed to driving performance improvement and mentoring team members for enhanced productivity.
Overview
19
19
years of professional experience
Work History
Front End Team Lead
Walmart
Wichita
11.2019 - Current
- Led front-end development projects, delivering high-quality results on schedule.
- Provided technical leadership, mentorship and guidance to team members.
- Mentored junior developers, enhancing their skills in best practices and coding standards.
- Maintained up-to-date knowledge of emerging front-end technologies and industry trends to inform team strategies.
Department Manager
Walmart
Wichita
03.2018 - 11.2019
- Managed daily operations, leading to improved store performance.
- Implemented loss prevention strategies to protect store assets.
- Coordinated inventory management to optimize stock levels and availability.
- Developed customer service initiatives that enhanced shopper satisfaction.
- Managed overstock during shifts by organizing and restocking shelves efficiently.
- Coached and trained new staff, ensuring adherence to department policies and procedures.
Customer Service Manager
Walmart
Wichita
07.2013 - 03.2018
- Led customer service team to improve support processes and effectively resolve customer issues.
- Trained staff on effective communication and problem-solving techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive customer relationships through targeted engagement initiatives.
- Provided prompt, friendly, and knowledgeable responses to routine inquiries and service complaints.
Customer Service Cashier
Walmart
Wichita
04.2008 - 07.2013
- Processed cash transactions accurately and efficiently at checkout.
- Organized work area to create a welcoming environment for customers.
- Informed customers about in-store promotions and loyalty programs to maximize engagement.
- Coached new cashiers on store policies and checkout procedures to ensure consistent service delivery.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
Cashier
Walmart
Wichita
04.2007 - 04.2008
- Handled cash, credit, and electronic payment transactions, ensuring accuracy and security in all transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions at checkout registers, ensuring quick service and customer satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness and organization of checkout areas, enhancing the shopping experience for customers.
- Trained new cashiers on register operations and customer service protocols.
Skills
- Cash handling
- Cash counting
- Cash accuracy
- Refund processing
- Staff supervision
- Performance improvement
- Time management
- Team building
- Problem-solving skills
Timeline
Front End Team Lead
Walmart
11.2019 - Current
Department Manager
Walmart
03.2018 - 11.2019
Customer Service Manager
Walmart
07.2013 - 03.2018
Customer Service Cashier
Walmart
04.2008 - 07.2013
Cashier
Walmart
04.2007 - 04.2008