Sales Chaumath

As a CSD Case Planning and Support Specialist, conducts Orientation for Community Services division programs.

Determines each client eligibility and appropriateness for public assistance programs, including but not limited to Diversion Cash Assistance and performs more complex duties in relation to establishing financial eligibility.

Screens and refers clients for more intensive services such as: Domestic violence, substance abuse, mental health, employment and training services etc.

Develops, revises, monitors and updates case plans, IRP (Individual Responsibility Plan).

Identifies, analyzes and discusses client circumstances and refers to community resources and contractors to remove barriers and to support employment.

Assesses the need for and authorizes appropriate support services.

Analyzes and verifies complex legal documents and other forms of documentation to determine appropriate programs and service options available to clients.

Independently determines and re-determines client eligibility for public assistance programs.

Conducts intensive interviews with the client.

Answer all questions regarding benefits or available services. Explain program requirements, application procedures, and verification needs.

Ensures that limited English proficient (LEP) services from certified contracted translators are utilized when providing services to non-English speaking clients. Explain to client the Equal Access (EA) services.

Provide customer services over the phone and/or in person. Makes independent eligibility determination for benefits for needy families and provides individualized case management services to include assessment individuals, comprehensive evaluation to identify any physical/medical, mental health, domestic/family violence and others to employment and make appropriate referral, and coordination with other agencies.

Provide an effective WorkFirst Orientation and complete the foundation on the same day application.

Work closely with Community Partner / Contractors including Employment Security Department, Department of Commerce, Washington State Board for Community and Technical College (SBCTC),

Department of Early Learning and DCYF....

Work the Adhoc and caseload management report (CLMR) on a daily basis. Maintain current and accurate IRPs to reflect the activity and actual hours of participation and moving the parent toward employment through job search, work and work related activities.

Participate in case staffing, home visits and provide to clients resources.

Process DMS documents, application pending AUs, alerts, e-messages, no components, resolve all RI, RB, overdue PR, magenta flag issues, rejection dates and determine TLE (Time Limit Extension).

Use a variety of computer program as essential tools in managing caseload. Use ACES 3G, Barcode, E-Jas, FamLink, Fors, TALX, SSPS, UTAB, SEMS...

Knowledge of State and Federal welfare and welfare reform laws, rules and regulations: interviewing techniques, employability assessments to include medical conditions, criminal justice issues, childcare requirements, housing transportation, work history and labor market requirements, principles of individual and group behavior, social behavior, social and economic conditions, and their effects upon individuals, office procedures and practices. Ability to express ideas clearly, work cooperatively with staff, clients and members of the community; make independent decisions in the referral of clients to internal/external resources to enhance the employability practice tact, courtesy and discretion: convey interest and concern to clients requesting information for assistance with problems related to the various programs. Team player who motivates others to meet company objectives.

Use my expertise to provide training to other team members on maximizing their MCAR (Monthly Customer Accountability Report)

As a WorkFirst Program Specialist, conduct all intake application interviews in ACES, provide case management to Temporary Assistance to Needy Families (TANF) /WorkFirst clients on an on-going basis to assist clients in achieving economic self-sufficiency.

Provide customer services over the phone and/or in person. Makes independent eligibility determination for benefits for needy families and provides individualized case management services to include assessment individuals, comprehensive evaluation to identify any physical/medical, mental health, domestic/family violence and others to employment and make appropriate referral, and coordination with other agencies.

Provide an effective WorkFirst Orientation and complete the foundation on the same day application.

Work closely with Community Partner / Contractors including Employment Security Department, Department of Commerce, Washington State Board for Community and Technical College (SBCTC),

Department of Early Learning and DCYF....

Work the Adhoc and caseload management report (CLMR) on a daily basis. Maintain current and accurate IRPs to reflect the activity and actual hours of participation and moving the parent toward employment through job search, work and work related activities.

Participate in case staffing, home visits and provide to clients resources.

Process DMS documents, application pending AUs, alerts, e-messages, no components, resolve all RI, RB, overdue PR, magenta flag issues, rejection dates and determine TLE (Time Limit Extension).

Use a variety of computer program as essential tools in managing caseload. Use ACES 3G, Barcode, E-Jas, FamLink, Fors, TALX, SSPS, UTAB, SEMS...

Knowledge of State and Federal welfare and welfare reform laws, rules and regulations: interviewing techniques, employability assessments to include medical conditions, criminal justice issues, childcare requirements, housing transportation, work history and labor market requirements, principles of individual and group behavior, social behavior, social and economic conditions, and their effects upon individuals, office procedures and practices.
Ability to express ideas clearly, work cooperatively with staff, clients and members of the community; make independent decisions in the referral of clients to internal/external resources to enhance the employability practice tact, courtesy and discretion: convey interest and concern to clients requesting information for assistance with problems related to the various programs.
Team player who motivates others to meet company objectives.

Use my expertise to provide training to other team members on maximizing their MCAR (Monthly Customer Accountability Report)

As a Financial Service Specialist, help people applying for public assistance services through phone / face-to-face interactions.

Manages an assigned financial service caseload of intake and initial eligibility determination for cash, medical, food stamp programs and Childcare program, by independently conducting interviews to determine or re-determine eligibility for a variety of financial, medical and food stamp programs, and/or conducts internal reviews or validation studies in the Verification and overpayment system, to verify the adequacy of eligibility determination.

Explain program requirements, application procedures and verification needs, as well as answer questions regarding benefits or available services to clients