Jayana A. Ervin
Tacoma,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Residential Rehabilitation Counselor
Department Of Social & Health Services, DSHS
07.2023 - Current
- Provide day-to-day supervision and monitoring.
- Create opportunities for social and therapeutic engagement in individual and group settings.
- Escort residents to and from community outings/appointments.
- Work collaboratively with internal and external stakeholders.
- Develop accurate and detailed written documentation and reports.
Behavior Health Technician
Comprehensive Life Resources
09.2022 - 08.2023
- Implementing hands on protective measures to upkeep client safety from placing harm on themselves or others through Handle With Care training
- Building and maintaining positive staff relationships to promote teamwork and better serve clients
- Documenting behavior incident reports for every incident
- Participating in on-site activities, support groups and local outings for clients
- Performing client intake procedures according to internal standards for new admissions
Sales Associate
Pet Pros
07.2022 - 01.2023
- Solved customer challenges by offering relevant products and services
- Working knowledge for informing customers on quality acceptable food diets for their pets
- Organizing stock on shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
Disability Employment Consultant
Morningside
07.2021 - 10.2021
- Provided 12 clients with on-the-job training and employment-related support to maintain and retain employment.
- Enhanced candidates' potential to find employment by teaching job search skills using internal discovery services
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for clients
- Monitored participants' progress and provided encouragement and motivation to succeed
Teacher Assistant
Multicultural Child & Family Hope Center
09.2020 - 12.2020
- Executed record filing system to improve document organization and management.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Resolved problems, improved operations, and bridged communication barriers between parents, staff, and students.
- Communicated with people from various cultures and backgrounds, specifically within BIPOC Community
Education
Bachelor of Arts - Philosophy, Politics, Economics, And Law
University of Richmond
Richmond, VA05.2020
Associate of Science - Business Administration And Management
Harcum College
Bryn Mawr, PA05.2018
High School Diploma -
Bellarmine College Preparatory
Tacoma, WA06.2016
Skills
- Behavior Observation
- Mental Health Care
- Proficient in Microsoft
- Interpersonal Communication
- Conflict resolution
- Documentation Skills
- Customer service
- Analytical skills
- Detail-oriented
- De-Escalation Techniques
Accomplishments
- Collaborated with team of attorneys in the development of the CARE Project and the Eviction Legal Helpline.
- Used Microsoft Excel to develop mapping codes for modern redlining in Richmond, VA.
Timeline
Residential Rehabilitation Counselor
Department Of Social & Health Services, DSHS
07.2023 - Current
Behavior Health Technician
Comprehensive Life Resources
09.2022 - 08.2023
Sales Associate
Pet Pros
07.2022 - 01.2023
Disability Employment Consultant
Morningside
07.2021 - 10.2021
Teacher Assistant
Multicultural Child & Family Hope Center
09.2020 - 12.2020
Bachelor of Arts - Philosophy, Politics, Economics, And Law
University of Richmond
Associate of Science - Business Administration And Management
Harcum College
High School Diploma -
Bellarmine College Preparatory
Similar Profiles
Shruti BhatnagarShruti Bhatnagar
IT Quality Analyst at Department of Social & Health Services, DSHSIT Quality Analyst at Department of Social & Health Services, DSHS
Selena VoirSelena Voir
CDL Compliance Specialist - CSS2 at WA State Department of Licensing - Programs and ServicesCDL Compliance Specialist - CSS2 at WA State Department of Licensing - Programs and Services
Meagan CallahanMeagan Callahan
Public Benefits Specialist 3 at DSHS Dept Of Social And Health ServicesPublic Benefits Specialist 3 at DSHS Dept Of Social And Health Services
Veronica HilbyVeronica Hilby
Trainer at AmazonTrainer at Amazon
Daisy CervantesDaisy Cervantes
Office Manager at Jnm RealtyOffice Manager at Jnm Realty