Abby Castro
Bonney Lake
Summary
Conscientious with compassionate approach, bringing deep understanding of mental health principles and excellent interpersonal skills. Equipped with knowledge of therapeutic techniques and crisis intervention, and proficient in assisting individuals with daily living activities. Dedicated to fostering supportive environment that promotes personal growth and treatment.
Overview
4
4
years of professional experience
Work History
Residential Rehabilitation Counselor
DSHS
08.2024 - Current
- Assisted with developing strategies that would enable individuals to cope better with their day-to-day stressors.
- Provided crisis intervention services as needed in order to stabilize any potentially dangerous situations or emotions.
- Made regular rounds to keep residents and areas safe and secure.
- Communicated with other staff to resolve problems with individual residents.
- Provided appropriate feedback and information to help residents succeed in program.
- Prepared residents for self-management and decision-making responsibilities.
Sales Associate
Hennes & Mauritz
05.2023 - 08.2023
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Front Desk Associate
Prime Fitness
07.2021 - 06.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Childcare Provider
Prime Fitness
07.2021 - 06.2022
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Taught basic skills such as personal hygiene, social manners, and appropriate behavior.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Observed children's behavior and development, and communicated information with parents.
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA05-2024
Skills
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- De-escalation techniques
- Reliability
- Organizational skills
- Effective communication
Timeline
Residential Rehabilitation Counselor
DSHS
08.2024 - Current
Sales Associate
Hennes & Mauritz
05.2023 - 08.2023
Front Desk Associate
Prime Fitness
07.2021 - 06.2022
Childcare Provider
Prime Fitness
07.2021 - 06.2022
Bachelor of Science - Psychology
Washington State University
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