Salia Kibibi
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MCI
Dallas, TX
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Improved overall efficiency by 10%
Retail Associate
Tanger Outlets
Fort Worth, TX
05.2019 - 01.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by 10% by greeting customers, helped locate merchandise and suggested suitable options.
Retail Sales Associate
Hallmark Gold Crown
Fort Worth, TX
06.2018 - 06.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Associate of Arts - Graphic Communications
Tarrant County College District
Fort Worth, TX05.2024
Skills
- Senior Leadership Support
- Staff Training
- Lotus Notes
- Order Fulfillment
- Complaint resolution
- Sales expertise
- Account management
- Money handling abilities
Timeline
Customer Service Representative
MCI
01.2021 - Current
Retail Associate
Tanger Outlets
05.2019 - 01.2021
Retail Sales Associate
Hallmark Gold Crown
06.2018 - 06.2019
Associate of Arts - Graphic Communications
Tarrant County College District
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