Answered customer questions and created welcoming, positive experience through customer-focused support in fast-paced environments.
Experienced in working with people of different ages and backgrounds while providing reliable, professional service.
Work History
Cashier
2 Years 2 Months
Iavarone Brothers | 08.2024 - Current
Process 60+ customer transactions per shift accurately at the register while handling cash, check, and credit card payments.
Greet customers, assess needs, and answer guest inquiries to support a smooth checkout experience.
Resolve customer complaints, returns, refunds, and transaction issues professionally to support repeat business and loyalty.
Stock, tag, and display merchandise in front lanes to keep products organized and ready for shoppers.
Customer-focused professional with experience in high-volume retail, cash handling, problem resolution, and customer service. Experienced in educating and assisting customers, managing multiple responsibilities in fast-paced environments, and maintaining a professional customer experience. Strong communication skills with a background in both retail and instruction.
Build customer relationships through courteous service and clear communication that supports repeat visits.
Martial Arts Instructor
1 Year 11 Months
Champions Martial Arts | 09.2022 - 08.2024
Instructed diverse age groups in martial arts techniques and self-defense strategies.
Developed engaging lesson plans that promoted physical fitness and discipline among students.
Evaluated student performance to provide constructive feedback and facilitate skill improvement.
Organized and led tournaments, enhancing competitive spirit and camaraderie among participants.
Mentored junior instructors, improving teaching methodologies and instructional delivery.
Implemented safety protocols to ensure a secure training environment for all participants.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice | New York, NY | 05.2028
Associate of Science - Criminal Justice
Queensborough Community College | Oakland Gardens | 08.2026
Skills
Accurate cash transactions supported smooth checkout operations.
Positive customer interactions improved service experience.