Salim Gordon
Decatur,Ga
Summary
Experienced security, customer service and sales professional with proven record of success in complex problem solving and root cause analysis in an operational environment. Results based leadership style with proven track record of exceeding performance objectives. Specializes in the development, implementation, oversight, training and operation of uniquely tailored security programs for commercial real estate, corporate entities, retail and residential properties.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Account Manager Retail (Ponce City Market)
Allied Universal Security
07.2022 - Current
- I am responsible for the productivity and actions of 30 plus employees
- Managing day to day operations of the facilities both retail and residential
- Providing site safety security, devising and implementing AUS policies and procedures
- Managing hiring, schedules, payroll, vacations and various other attendance related matters
- Seeking ways of enhancing service offering by making frequent improvement suggestions, and encouraging my security team to do likewise
- Leading the team in incident management and conflict resolution
- Managing team resources to ensure adequate staffing for our customers
- Ensuring quality of service, contract compliance and that operational KPIs are met
- Supporting and developing team members in the performance of their duties, managing poor performance as required
- Ensuring that training and screening requirements have been met for all team members
- Inducting new personnel ensuring they are aware of site security procedures
- Leading the team in incident management and conflict resolution
- Reduced area overtime by 17% and training costs by 33% year over year
- Successfully leveraged an increase in local law enforcement visibility on property by 29% at Ponce City Market
- Active involvement in Atlanta Police Security Council, Midtown Blue, Old Fourth Ward Safety Coalition, and other area safety initiatives, including partnering
- Maintained strong relationship with local Law Enforcement partners
- Implemented the Retail Awareness Committee at Ponce City Market
- Successfully developed, implemented and directed a security operation at a 2.5 million square foot mixed-use development property at a crime trend rate that was 87% lower than the surrounding area (Zone 6)
- Responsible for driving corporate directives and monitoring their productivity monthly to meet desired performance metrics
- Developed a tailored security program that directly addressed the needs and growth of the Ponce City Market
- Regularly lead training sessions on different safety related topics, including Active Shooters and Emergency Evacuation procedures, for clients and internal employees
- Performed Fire Warden training sessions to prepare tenants on emergency evacuations specific to their buildings/suite
Armed Project Manager (Pappadueax Seafood Kitchen)
Allied Universal Security
01.2020 - 07.2022
- Operational Oversight
- Conduct site visits across multiple locations to ensure security teams are performing effectively
- Identify vulnerabilities, recommend security improvements, and ensure compliance with protocols
- Respond to incidents and support security teams with immediate problem-solving
- Client Relations & Account Management
- Act as the main point of contact for clients, addressing concerns and ensuring service satisfaction
- Conduct regular meetings with clients to review security performance and suggest enhancements
- Ensure contracts, policies, and service level agreements (SLAs) are met
- Team Leadership & Support
- Supervise and mentor security officers across various sites
- Conduct training sessions, refresher courses, and site-specific security briefings
- Assist in hiring, scheduling, and ensuring coverage for all security posts
- Compliance & Reporting
- Audit security reports, incident logs, and ensure adherence to regulations
- Conduct risk assessments and report findings to management
- Ensure all security personnel follow company policies and industry best practices
- Emergency & Incident Response
- Be available for rapid deployment to sites experiencing issues or emergencies
- Coordinate with law enforcement, emergency services, and internal teams during incidents
- Investigate security breaches, gather reports, and implement corrective measures
- Periodically check the cleanliness of each officer's firearm to ensure it was operational
Security Officer
Private Eye Protection
07.2019 - 09.2019
- Secures premises and personnel by patrolling property
- Report all suspicious behavior to my supervisor and client
- Deter criminal behavior
- Create incident reports when deemed necessary
CO II
Georgia Dept of Corrections
10.2011 - 07.2019
- Maintaining Security - Enforcing rules, monitoring activities, and preventing disturbances, escapes, or contraband smuggling
- Supervising Inmates - Conducting headcounts, overseeing inmate movements, and ensuring compliance with facility regulations
- Conducting Inspections - Searching cells, inmates, and common areas for contraband, weapons, or security risks
- Responding to Incidents - Managing fights, disturbances, medical emergencies, and other crises, sometimes using force when necessary
- Writing Reports - Documenting incidents, inmate behavior, and daily activities to maintain accurate records
- Transporting Inmates - Escorting prisoners to court hearings, medical appointments, and transfers between facilities
- Rehabilitative Support - Encouraging participation in educational and rehabilitation programs and monitoring progress
- Enforcing Discipline - Issuing warnings or disciplinary actions for rule violations to maintain order
- Providing Emergency Assistance - Performing first aid or CPR when necessary and assisting during medical emergencies
- Interacting with Staff and Visitors - Communicating with law enforcement, legal representatives, and inmate families while enforcing visitation rules
Education
Bachelor Of Information Technology - IT
01.2005 - 01.2006
- Winteam
- Verian Courier
- AD-X
- Microsoft Office
- Microsoft Excel
- Power Point
Skills
- Winteam
- Verian Courier
- AD-X
- Microsoft Office
- Microsoft Excel
- Power Point
Timeline
Assistant Account Manager Retail (Ponce City Market) - Allied Universal Security
07.2022 - Current
Armed Project Manager (Pappadueax Seafood Kitchen) - Allied Universal Security
01.2020 - 07.2022
Security Officer - Private Eye Protection
07.2019 - 09.2019
CO II - Georgia Dept of Corrections
10.2011 - 07.2019
American Intercontinental University Atlanta - Bachelor Of Information Technology, IT
01.2005 - 01.2006
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