Salim Kern
Projected Fall 2022 International Business Graduate
Jacksonville,FL
Summary
Motivated Student with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. I am great at seeking knowledge gaps that will effectively help my employer and team that I am working with. I am an active learner that has customer service skills, communication, and hospitality skills. I have strong time management skills allowing me to be a adequate problem solver while working in high pressure environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Server
BlueFish Seafood And Oyster Bar
Jacksonville , Florida
2021.01 - 2022.08
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server Assistant
Jazzy Mainly Lobster
Cocoa Beach , FL
2020.05 - 2020.08
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Customer Service Representative
Circle K
Melbourne , FL
2020.05 - 2020.08
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Communicated professionally with colleagues, freelancers and clients.
Education
No Degree - International Business
University of North Florida
Jacksonville, FL 2001.05 -
High School Diploma -
Cocoa Beach Junior/Senior High School
Cocoa Beach, FL 2014.08 - 2018.05
Skills
Food sales and promotion
undefinedTimeline
Server
BlueFish Seafood And Oyster Bar
2021.01 - 2022.08
Server Assistant
Jazzy Mainly Lobster
2020.05 - 2020.08
Customer Service Representative
Circle K
2020.05 - 2020.08
High School Diploma -
Cocoa Beach Junior/Senior High School
2014.08 - 2018.05
No Degree - International Business
University of North Florida
2001.05 -
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