I have a combination of 30 years of Customer Service Experience in various backgrounds. I have a Technical background from working in Telecommunications. Restaurant Management as well as a Marketing Management background. Great communication and time management. Diverse with a Mindset to Learn New Skills and Will to Succeed.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Management
Land Shark Seafood and Oyster Bar
12.2020 - 01.2022
All cash, credit, fixed assets, accrued expenses, and line of credit transactions were accurately documented
Monthly expense variances and explanations were collected and reported
Trained new employees on daily tasks and requirements
Worked with customers on daily basis
Handled time management with back of the house along with front on the house
Made sure Restaurant stayed up to State and Local Coded
Was in charge of payroll and timekeeping, as well as completing the necessary paperwork for new hires and terminations
Personal Caregiver
Brian McKnight
02.2018 - 03.2021
Worked with Client on a 72 hour basis with in home personal care
Arranged for extra room bedding, linens, towels, and furniture to be provided to accommodate guests with special needs
Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness
Provided deep cleaning services to clients who needed extra help with Residential areas
Drove patients to and from rehabilitation and daily activities in a wheelchair on a daily basis
Kept them mentally alert by entertaining, conversing, and reading aloud to patients
Assisted patients with self-administered medications
Prepared meals daily with special dietary
Server/Sales
Boon Docks
04.2017 - 02.2020
Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
Accurately completed end-of-day financial tasks totaling over $12,000 in cash and card transactions
Created recipes and menus using my knowledge of market demand and culinary trends
Central Office Technician
Central Communications
05.1998 - 10.2015
Looked into network and data communications hardware and software and made recommendations
Read blueprints and schematics to properly place equipment
New devices and system components were installed and configured by me
Provided consistent service by maintaining and repairing circuits, cables, and equipment on a regular basis
Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them
Education
BBA - Business and Accounting
American Intercontinental University
Atlanta, GA
01.2023
Associate of Arts - Computer Networking
Florida Panhandle Technical College
Chipley, FL
01.2013
Skills
Problem resolution
Customer service
Communications
First Aid/CPR
Bookkeeping
MS Office
Business operations
Certification
Degree in Computer Networking
CompTIA Security+
Cisco
Salesforce
ServSafe
Timeline
Restaurant Management
Land Shark Seafood and Oyster Bar
12.2020 - 01.2022
Personal Caregiver
Brian McKnight
02.2018 - 03.2021
Server/Sales
Boon Docks
04.2017 - 02.2020
Central Office Technician
Central Communications
05.1998 - 10.2015
BBA - Business and Accounting
American Intercontinental University
Associate of Arts - Computer Networking
Florida Panhandle Technical College
Degree in Computer Networking
CompTIA Security+
Cisco
Salesforce
ServSafe
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