Salina Sanchez
Sacramento,CA
Summary
I am currently seeking employment where my experiences and accomplishments will be recognized and be able to receive opportunities for growth within a company. I have years of working with different customer services positions. I enjoy learning and teaching what I know as well.
Overview
8
8
years of professional experience
Work History
Patient services
WellSpace Health
08.2023 - 06.2024
- Handle all calls that come to our main line Transfer to the correct departments Schedule, cancel & reschedule patient appointments Send referral inquires Send messages to providers or there office MA's Request medication refills Update patient information Verify insurance eligibility
Patient Service Representative
Aston Carter
10.2022 - 08.2023
- I do manage inbound calls from patients, and other medical facilities directing them to the correct lines or resources when needed
- I do also handle call backs when requested
- On these calls I schedule, cancel, and confirm appointments as well as send medication requests, provide referral information, and more.
IHSS Service Desk
Manpower Group Solutions / Experis/Nationwid/ Tesla Volte
08.2021 - 10.2022
- Assist recipients, and providers with registrations Assist with information about Garnishments Timesheet approvals and rejection reasons Instruct proper navigation through the telephone timesheet system or on the electronic service portal Provide local county phone numbers when needed Assist with password resets and account access Update emails for the service portals
Recruiter
Vitalant
05.2021 - 09.2021
- Clean the waiting areas for donors in the midtown Vitalant facilityMake upbound calls to donors to schedule appointments for blood donations Meet deadlines for specific donations needed Promoting gifts to our loyal donors
Provider Representative
Faneuil
12.2020 - 12.2020
- Trained for assisting doctor offices or providers with patients medical coverage and eligibility & prices for specific services
Style Specialist
Target
04.2020 - 08.2020
- Stock clothing Reorganize merchandise Assist customers with locating specific items Cashier Handle cash and credit card transactions Back stock inventory
Jewelry Associate
Goodwill
01.2020 - 04.2020
- Uphold consistent visual merchandising standards Cashier Handle cash and credit card transaction Restock price jewelry Frequently switch merchandise
Customer Service Representative
Video Research
04.2019 - 12.2019
- Made Outbound calls Responded to all phone calls and emails Tracked packages and provided shipping information Resolved escalations Made outbound calls Handled high call volumes as well as emails Recognized by supervisors and peers for exemplary performance Escalated customer concerns, to property managers or supervisors
Call Center Representative/Team Leader
Fanueil
08.2016 - 02.2019
- Answered any and all health coverage question Assisted consumers with completing applications Verified documentation Verified eligibility Trained new employees during and before open enrollments Handled high call volumes Handled escalated calls Team huddles weekly Team recognition Made outbound calls with consumers and health care provider
Cashier
Market 5 one 5
05.2018 - 07.2018
- Assisted with purchases, locating items Handled daily cash and credit card transaction Provided information on products Closed and opened store with managers or supervisors
Call Center Representative
A.C.T
06.2016 - 08.2016
- Documented customer inquiries and feedback Handled customer billing information and payment options Advised of promotions and deals Escalated calls to supervisors Provided information on eligibility of services and products
Education
Certificate in Cosmetology -
Sacramento City College
High school diploma -
American Legion High (Continuation)
Skills
- Problem solving skills
- Leadership skills
- Administrative
- Telephones
- Cashier
- Communicative
- Clerical Skills
- Excel under pressure
- Computer literate
- Very attentive
- Customer Service
- Cold Calling
- Research
- Phone Etiquette
- Typing
- Windows
- Search engines
- Communication skills
- Microsoft Office
- Organizational skills
- Time management
- Microsoft Outlook
Timeline
Patient services
WellSpace Health
08.2023 - 06.2024
Patient Service Representative
Aston Carter
10.2022 - 08.2023
IHSS Service Desk
Manpower Group Solutions / Experis/Nationwid/ Tesla Volte
08.2021 - 10.2022
Recruiter
Vitalant
05.2021 - 09.2021
Provider Representative
Faneuil
12.2020 - 12.2020
Style Specialist
Target
04.2020 - 08.2020
Jewelry Associate
Goodwill
01.2020 - 04.2020
Customer Service Representative
Video Research
04.2019 - 12.2019
Cashier
Market 5 one 5
05.2018 - 07.2018
Call Center Representative/Team Leader
Fanueil
08.2016 - 02.2019
Call Center Representative
A.C.T
06.2016 - 08.2016
Certificate in Cosmetology -
Sacramento City College
High school diploma -
American Legion High (Continuation)