Salina Smathers

• Refined processes to improve clarity and collaboration between teams.
• Managed budgets for various departmental initiatives.
• Coordinated recruitment efforts to attract top talent.
• Implemented training programs for enhanced employee skills.
• Conducted performance evaluations to identify areas for employee growth.
• Managed and motivated employees to be productive and engaged in work.
• Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
• Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
• Developed a loyal customer base through personalized service and tailored financial solutions.
• Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
• Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
• Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
• Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
• Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
• Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.

Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
• Cross-sold bank products and services to meet customer needs and provide options.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.