Salisha Bocus
Hallandale Beach ,FL
Summary
With a proven track record at Spirit Airlines, I excel in customer service management and accounting assistance, demonstrating leadership and computer literacy. Skilled in streamlining operations and enhancing team performance, I've significantly improved customer satisfaction and operational efficiency. My expertise includes fraud prevention and financial processing, showcasing a blend of hard and soft skills essential for dynamic business environments.
Overview
11
11
years of professional experience
Work History
Guest service lead
Spirit Airlines
Fort Lauderdale
06.2022 - Current
- Assist supervisors oversee daily operation
- Support guest service agents
- Customer service
- GSC / CRO
Guest Service Agent
Spirit Airlines
Fort Lauderdale
07.2021 - 06.2022
- Customer service
- Gate Agent
Collections Specialist
JPMorgan Chase
Heathrow, FL
11.2020 - 07.2021
- Collections
Accounting Assistant - Payment processing
PuppySpot
Hollywood, FL
09.2019 - 09.2020
- Accounts payable, QuickBooks and NetSuite proficient, Collections, Processed refunds, Handled emails / inbox
Sales Operations Specialist - Payment processing
PuppySpot
Hollywood, FL
04.2017 - 09.2019
- Fraud prevention, Billing issues - Collections, Support sales team, Sales forecasting and reporting, Relay policies and procedures, Lead generation / Lead assignment, Invoicing and payments
Store Manager
ShuShop Group LLC
Pembroke Pines
03.2013 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma, McArthur High -
Hollywood, FLAssociates Of Science (AS) - Criminal Justice
Broward College
Pembroke Pines, FLSkills
- Accounting assistance
- Customer service management
- Leadership
- Computer literacy
Detailedreferences
- Jared Barrett, Office Manager, Vivint, FL, (321) 262-2905, jaredbarrett022@gmail.com
- Shane Kelly, Accounting Manager, PuppySpot, FL, (954) 687-2403, skelly@puppyspot.com
- Patricia Beltran, Manager, Ross, FL, (786) 366-5942, litswd28@gmail.com
Timeline
Guest service lead
Spirit Airlines
06.2022 - Current
Guest Service Agent
Spirit Airlines
07.2021 - 06.2022
Collections Specialist
JPMorgan Chase
11.2020 - 07.2021
Accounting Assistant - Payment processing
PuppySpot
09.2019 - 09.2020
Sales Operations Specialist - Payment processing
PuppySpot
04.2017 - 09.2019
Store Manager
ShuShop Group LLC
03.2013 - 03.2017
High School Diploma, McArthur High -
Associates Of Science (AS) - Criminal Justice
Broward College