Summary
Overview
Work History
Skills
Timeline
Generic

Salisha Khan

Kew Gardens,NY

Summary

I am a proven leader at JWiz with a track record of fostering strong client relationships and leading sales teams to exceed targets. I am a Results-oriented achiever with the proven ability to drive success. I've been know to combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

24
24
years of professional experience

Work History

Sales Manager

JWiz
08.2019 - Current
  • Currently leading a team locally in our New York office and hired and trained through zoom an international team in Trinidad and Guyana.
  • Training consisted of cold calling, prospecting, qualifying meetings, presentations, negotiating, handling objections and closing a sale.
  • Though consistency, discipline and perseverance my team and I met or exceeded weekly, monthly, quarterly and annual sales targets.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Negotiated contracts with clients, ensuring the best pricing and terms for company profitability.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Finalized sales contracts with high-value customers.


Retention Account Manager

JWiz
08.2005 - 10.2019
  • Led a team of four to six individuals for more than a decade and was successful at increasing our revenue by up-selling and cross-selling products to existing customers.
  • Was responsible for creating and implementing new strategies to keep my team motivated and inspired to reach their goals.
  • Established long-term relationships with clients through consistent communication, proactive problem-solving efforts and providing personalized service tailored to the individual needs and preferences.
  • Negotiated contract renewals successfully, securing continued business from key accounts.

Customer Service Manager

JWiz
01.2003 - 10.2005
  • Resolved customer complaints, while settling outstanding bills and invoices.
  • Gave final approval for upgrades, discounts and refunds.
  • Took ownership of customer issues and followed problems through to resolution.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Negotiated settlements between all parties involved achieving favorable outcomes while preserving client relationships.
  • Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires to all third parties.

Executive Assistant

JWiz
09.2002 - 10.2003
  • Handled confidential and sensitive information with discretion.
  • Scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and initiated actions to respond or direct messages for the owner.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Took notes and dictation at meetings.

Receptionist

JWiz
08.2000 - 09.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Managed ordering supplies from vendors while staying within budget constraints set by management.

Skills

  • Relationship Building
  • Sales Team Training
  • Goals and Performance
  • Client Relationship Management
  • Sales Strategy Development
  • Problem Solver
  • Persuasive Negotiations
  • Sales Presentation
  • Complaint Resolution
  • Understanding Customer Needs
  • Persuasion Techniques
  • Calm Under Pressure

Timeline

Sales Manager

JWiz
08.2019 - Current

Retention Account Manager

JWiz
08.2005 - 10.2019

Customer Service Manager

JWiz
01.2003 - 10.2005

Executive Assistant

JWiz
09.2002 - 10.2003

Receptionist

JWiz
08.2000 - 09.2002

Similar Profiles

CREATE PROFILE
Salisha Khan