Assisted in managing store operations by opening and closing locations. Supported team members in maintaining store standards during operational hours. Contributed to customer satisfaction by ensuring a welcoming environment at all times.
Oversaw store operations as key holder, ensuring security and efficient management during shifts.
Collaborated with general manager to optimize floor set arrangements for enhanced customer experience.
Enhanced customer satisfaction through effective communication and support strategies.
Managed inventory by efficiently picking, packing, and shipping products to fulfill customer orders.
Oversaw implementation of POS scanning technology to enhance transaction efficiency. Guided team members in utilizing iPods and iPads for improved customer engagement. Championed device integration to streamline inventory processes.
Facilitated resolution of customer disputes through effective de-escalation techniques.
2. Fostered team cohesion and support to enhance collaborative efforts.
Advocated for strategies to drive store success and meet established objectives.
Provided support to customers in identifying and acquiring necessary items to enhance satisfaction.
Facilitated the receipt of materials to maintain workflow efficiency and accuracy.
home health aide
365 health services
Philadelphia, PA
01.2024 - 01.2025
Utilized Hoyer lift to ensure safe and efficient patient transfers.
Assisted in changing diapers and pull-ups for clients . Supported caregivers in maintaining hygiene and comfort for clients
Prepared nutritious meals and assisted with light housekeeping tasks to maintain a clean environment.
Assisted individuals in adhering to medication schedules. Provided reminders for medication intake. Supported clients in managing their health effectively.
Performed routine light cleaning tasks to support overall household organization and hygiene.
Oversaw client appointments and shopping experiences to enhance satisfaction. Coordinated with clients to identify needs and preferences during shopping outings. Cultivated strong relationships with clients through attentive service during appointments.
Executed errands efficiently to support daily operations.
Engaged with clients of varying weights, specifically between 300lbs and 190lbs, to enhance their health and wellness journeys.
Supported operational readiness by assisting in hospital emergency preparedness activities.
Associate to lead/manager
Gap INC.
Philadelphia, PA
01.2020 - 01.2024
Delivered exceptional customer service by providing prompt assistance to address diverse client needs.
Utilized POS system to efficiently manage customer purchases and ensure accurate transaction processing.
Promoted company values and cultivated a positive store environment by delivering high-quality customer experiences with integrity and transparency.
Redesigned floor layouts and strategically positioned mannequins to enhance visual merchandising.
Facilitated team-building initiatives to enhance store performance and achieve objectives.
Managed store operations with flexibility to adapt opening and closing hours as needed.
Oversaw store operations as key holder, ensuring security and efficient management during shifts.
Streamlined packing, labeling, and shipping processes to enhance order fulfillment efficiency.
Staff leader
Bartrum Garden
Philadelphia, PA
01.2016 - 01.2021
Oversaw agricultural operations and farming activities to enhance productivity.
Developed innovative strategies to enhance program engagement and appeal for student participants.
Facilitated community engagement to educate on food origins and sustainable practices.
Facilitated educational sessions for youth aged 2 to 16 to explore and understand floral biology.
Facilitated carpentry training for students, focusing on building projects that benefit Southwest Philadelphia residents.
Education
No Degree -
James Rhoads Elementary School
Philadelphia, PA
High School Diploma -
CommonWealth Charter Academy
Philadelphia, PA
01.2021
Skills
Facilitated effective communication across teams and stakeholders
Delivered exceptional customer service through effective communication and problem-solving skills over six years
Embraced innovative concepts and diverse perspectives
Proposed innovative concepts and strategies to enhance project outcomes
Demonstrated exceptional problem-solving abilities to address complex challenges
Facilitated effective collaboration within team environments
Exhibited exceptional time management skills to enhance productivity and efficiency
Demonstrated innovative thinking and originality in problem-solving
Pursued and achieved strategic goals through focused initiatives
Collaborated effectively with team members to achieve common goals