Sallie Deines
Nampa,ID
Summary
Dedicated and punctual employee with 3 years of customer service experience and 2 years of management experience. Strong communication skills with customers and team members. Highly self motivated and confident in my ability to take on new skills and different environments.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
Caldwell, Idaho
08.2023 - Current
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Trained and supervised team members in food safety and service standards.
- Monitored food quality and presentation to meet company guidelines.
- Trained new hires in company policies and protocols.
- Resolved customer complaints in a timely manner.
- Maintained and upheld sanitary conditions throughout the restaurant.
Hostess/Waitress
Happy Teriyaki
Caldwell, Idaho
07.2022 - 05.2023
- Welcomed guests and ensured a positive dining experience in a fast paced environment.
- Used pos system to take online, phone, and in person orders in a timely manor.
- Coordinated with kitchen staff to meet guest requests and dietary needs efficiently.
- Handled customer inquiries and resolved concerns in a friendly manner.
- Trained new staff on host duties and customer service standards effectively.
- Monitored wait times and communicated updates to guests patiently.
- Maintained a clean and organized dining area.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled cash payments and reconciled daily transactions accurately.
Education
Notus High School
Notus, IDSkills
- Team management
- Complaint resolution
- Food safety standards
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Staff motivation
- Employee training and development
- Serv-safe Certified
Certification
- Serv-safe certified
References
References available upon request.
Timeline
Service Manager
Chipotle Mexican Grill
08.2023 - Current
Hostess/Waitress
Happy Teriyaki
07.2022 - 05.2023
Notus High School