Sallie Ferguson
Randallstown,MD
Summary
Accomplished Real Estate Consultant and former General Manager at Red Lobster Restaurant, adept in client relations and comparative market analysis. Spearheaded strategies boosting sales and profitability, while excelling in teamwork and organizational skills. Established enduring client connections and streamlined operations, ensuring financial stability and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Real Estate Consultant
Berkshire Hathaway HomeServices
01.2023 - Current
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Researched commercial and residential real estate deals.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
Restaurant Manager
Red Lobster Restaurant
09.2021 - 04.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
General Manager
Red Lobster Restaurant
02.1997 - 04.2018
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Northwestern
06-1976
Skills
- Strong organizational skills
- Client relations
- Due diligence
- Excellent teamwork
- Comparative market analysis
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Seller Representative Specialist (SRS) - Real Estate Business Institute.
- Seniors Real Estate Specialist® (SRES) - Seniors Real Estate Specialist Council.
- At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
- Pricing Strategy Advisor (PSA) Certification - National Association of Realtors.
- Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
- ServSafe Food Handler's Certification
Timeline
Real Estate Consultant
Berkshire Hathaway HomeServices
01.2023 - Current
Restaurant Manager
Red Lobster Restaurant
09.2021 - 04.2023
General Manager
Red Lobster Restaurant
02.1997 - 04.2018
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Seller Representative Specialist (SRS) - Real Estate Business Institute.
- Seniors Real Estate Specialist® (SRES) - Seniors Real Estate Specialist Council.
- At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
- Pricing Strategy Advisor (PSA) Certification - National Association of Realtors.
- Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
- ServSafe Food Handler's Certification
High School Diploma -
Northwestern
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