SALLY CASTILLO
Laredo,TX
Summary
Hard-working professional with several years of experience and a proven knowledge of customer communications, customer satisfaction, and procedure standardization. Aiming to leverage my skills to successfully fill the role at your company. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Executive Food and Beverage Banquets & Catering Director
La Posada Hotel
Laredo , TX
01.2019 - 04.2019
- Several years specializing in restaurant and catering department sales, event planning and coordinating
- Controlling and monitoring of food & beverage cost and revenues for (2) restaurants
- Making sure operating procedures were followed
- Making sure customers experience was exceptional
- Checking food quality and presentation
- Experienced designing and supervising numerous VIP events for guests and hotel staff
- Solid experience in management, execution, and securing business relations with customers
- Strong organizational skills and attention to detail
- Exceptional problem solver possesses strong analytical, and problem resolution skills
- Superb mentor, inspirational leader that inspires employees to maintain peak performance while maintaining high morale
- Dedicated individual; achieving a reputation for consistently going beyond what is required
- Boundless energy, capable of adopting several roles simultaneously
- Responsible for helping in managing and developing annual catering budget
- Selling and upselling of venue generating and increasing company revenues
- Worked with chefs to create menus and maintain low food cost and expenses
- Designing event packages
- Event set up/breakdown
- Making sure department was following hotel departmental regulatory agency rules, polices and regulations TABC and Food Handler licensure
- Hiring and training of banquet staff
- Department payroll, generating and adjusting employee time sheets, vacation, sick and over time forms
- Record keeping of employee holiday, vacation, sick benefits.
Banquets & catering Director
La Posada Hotel
Laredo , TX
01.2019 - 04.2019
- Experienced designing and supervising numerous VIP events for guests and hotel staff
- Solid experience in management, execution, and securing business relations with customers
- Strong organizational skills and attention to detail
- Exceptional problem solver possesses strong analytical, and problem resolution skills
- Superb mentor, inspirational leader that inspires employees to maintain peak performance while maintaining high morale
- Dedicated individual; achieving a reputation for consistently going beyond what is required
- Boundless energy, capable of adopting several roles simultaneously
- Responsible for helping in managing and developing annual catering budget
- Selling and upselling of venue generating and increasing company revenues
- Worked with chefs to create menus and maintain low food cost and expenses
- Designing event packages
- Event set up/breakdown
- Making sure department was following hotel departmental regulatory agency rules, polices and regulations TABC and Food Handler licensure
- Hiring and training of banquet staff
- Department payroll, generating and adjusting employee time sheets, vacation, sick and over time forms
- Record keeping of employee holiday, vacation, sick benefits.
Sales & Catering Assistant
La Posada Hotel
Laredo , TX
03.2018 - 10.2018
- Served as direct assistant to Sales & Marketing Manager
- Coordinating of sales & marketing manager calendar
- Arrange weekly sales meetings, minutes, agendas, travel arrangements, itineraries and expense reports
- Served as an assistant to all sales managers and acted as first point of contact for visitors
- Ordering and maintain office supply inventory
- Provided customers with basic ballroom information
- Generating time sheets for sales managers.
Executive Secretary
La Posada Hotel
Laredo , TX
01.2016 - 01.2017
- Report directly and provided full administrative support to both the General Manager and Assistant General Manager
- Arrange weekly staff meetings, minutes, agendas, travel arrangements, itineraries and expense reports
- Communicate with external customers to properly handle direction of business relations and distribution of company literature
- Follow through with meeting arrangements as needed
- Customer service, product availability and quality control related issues
- Evaluate assignments to determine the prioritization of workflow
- Screen calls
- Monitor incoming/outgoing mail
- Kept control of daily check log
- Prepare gift certificates as needed
- Control reservations for holiday events
- Devise and maintain extensive filing system and corresponding cross-referenced list
- Maintained attendance records of 22 managers
- Handle inventory and requisition of office supplies of the following departments: sales and catering, maintenance, housekeeping, purchasing, accounting, security, front desk, food and beverage and garage.
Education
High School Diploma -
Socorro High School
Skills
- Bilingual Spanish-Business Level Speaking, Reading, & Writing
- Microsoft Office
- Cash Register
- Telephone Switchboard
- Office Equipment
- Client Engagement
- Strategic Direction
- Customized Décor
- Monthly Forecasting
- Sales Management
- Menu Development
- Catering Budget Administration
- Food Presentation
- Community Events
- Event Planning Proficiency
- Catering Consultation
- Menu Tastings
- Staff Supervision
- Professional Relationship Building
- Food Safety
- Revenue Growth
- Inventorying Knowledge
- Food and Beverage Sales
References
References available upon request
Affiliations
- How to Communicate with tact and Professionalism (2010)
- How to be a Better Communicator (2011)
- Laredo Community College Customer Service Training (2015)
- J. Cruz & Associates, LLC. Employment Law Legal Training (2019)
- J. Cruz & Associates, LLC. Sexual Harassment in the Workplace (2021)
- J. Cruz & Associates, LLC. Dissability Rights Under the ADA (2022)
Accomplishments
- Employee of the Month August 2007
- Manager of the Year 2010
- Manager of the Quarter 2013
- Manager of the Year 2013
- Manager Going the Extra Mile (2017)
- Manager of the Year (2017)
- Manager Going the Extra Mile (2021)
- Manager of the Year (2021)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Executive Food and Beverage Banquets & Catering Director
La Posada Hotel
01.2019 - 04.2019
Banquets & catering Director
La Posada Hotel
01.2019 - 04.2019
Sales & Catering Assistant
La Posada Hotel
03.2018 - 10.2018
Executive Secretary
La Posada Hotel
01.2016 - 01.2017
High School Diploma -
Socorro High School
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