Sally Castillo
Laredo,TX
Summary
Proven leader at La Posada Hotel, adept in operations management and bilingual communication, enhanced revenue by skillfully managing relationships and exceeding sales goals. Expertise in staff hiring and payroll processing, alongside a knack for driving customer satisfaction and budgeting, showcases a dynamic blend of hard and soft skills. Achieved a significant sales increase, demonstrating a results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Food and Beverage Director
La Posada Hotel
03.2019 - 04.2024
- Hiring and training of staff (30+ servers)
- Developed and implemented hotel, department policies and procedures and standards
- Payroll; uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions
- Structured compensation for vacation and sick benefits
- Posted customer payments by recording cash, checks, and credit card transactions
- Prepared bills receivable, invoices
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Worked with qualified chef to diversify menu with new offerings
- Verified prepared food met standards for quality and quantity before serving to customers
- Developed unique events and special promotions to drive sales.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Booked event facilities and coordinated set up and break down of meeting and ballroom
- Worked with general manager & director of sales to prepare yearly budget
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Banquets & Catering Director
La Posada Hotel
09.2011 - 04.2019
- Event planning & coordinating
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Hired and trained both permanent and temporary staff members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled payment collections of events
- Department payroll
Executive Sales Assistant
La Posada Hotel
09.2007 - 09.2011
- Served as direct assistant to director of sales & sales managers
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used software to coordinate meetings, appointments, and tasks senior executives
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Generated group resumes
- Stayed current on company offerings and hospitality trends
Executive Assistant to General Manager
La Posada Hotel
01.2007 - 09.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Manage executives calendar, including scheduling meetings, conference calls, travel arrangement
- Generated agendas for department meetings
- Drafted correspondence and other documents for General manager and department heads
- Managed filing system, entered data and completed other clerical tasks
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Payroll for salaried managers
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Processed travel expenses and reimbursements for executive team and senior management group.
Customer Service Representative Manager
Sony Electronics
01.2004 - 12.2006
- Supervised associates in providing excellent customer service to callers requiring assistance for electronic devise and repair or exchange issues
- Developed and implemented customer service policies and procedures
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Managed customer service budgets for cost-effective staff and resource allocation
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Performed data entry and completed proper paperwork
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Submitted cash and check deposits and generated cash receipts to record money received
- Reconciled accounts receivable ledger to verify
- Prepared and mailed invoices to customers, processed payments, and documented account updates
Education
Certificate - Computer Business Systems
Texas Careers Laredo
Laredo, TX03.2005
High School Diploma -
Socorro High School
El Paso, TX06.1998
Some College (No Degree) -
Laredo College
Laredo, TXSkills
- Operations Management
- Organizational Skills
- Human Resources
- Payroll Processing
- Budgeting expertise
- Microsoft 365
Accomplishments
La Posada Hotel:
Employee of the month August (2007)
Manager of the year (2010)
Manager of the quarter (2013)
Manager of the year (2013)
Manager going the extra mile (2017)
Manager of the year (2017)
Manager going the extra mile (2021)
Manager of the year (2021)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- How to communicate with tact and professionalism (2010)
- Customer Service Training Laredo College (2015)
- Employment Law, J. Cruz & Associates (2021)
- Sexual Harassment in the Workplace,
J. Cruz & Associates - (2021)
- Disability Rights Under ADA, J. Cruz & Associates (2022)
References
Hector "Tito" Garcia
Carmins Flower & Gift Shop
(956) 337-8255
javier7862@yahoo.com
Councilman Alberto Torres, Jr.
Webb County
(956) 774-5845
albert_torres_jr2yahoo.com
Moises Paredes
Chick Fil-A
(956) 220-8463
paredesmoises@yahoo.com
Timeline
Executive Food and Beverage Director
La Posada Hotel
03.2019 - 04.2024
Banquets & Catering Director
La Posada Hotel
09.2011 - 04.2019
Executive Sales Assistant
La Posada Hotel
09.2007 - 09.2011
Executive Assistant to General Manager
La Posada Hotel
01.2007 - 09.2007
Customer Service Representative Manager
Sony Electronics
01.2004 - 12.2006
Certificate - Computer Business Systems
Texas Careers Laredo
High School Diploma -
Socorro High School
Some College (No Degree) -
Laredo College
- How to communicate with tact and professionalism (2010)
- Customer Service Training Laredo College (2015)
- Employment Law, J. Cruz & Associates (2021)
- Sexual Harassment in the Workplace,
J. Cruz & Associates - (2021)
- Disability Rights Under ADA, J. Cruz & Associates (2022)
Similar Profiles
SALLY CASTILLOSALLY CASTILLO
Executive Food and Beverage Banquets & Catering Director at La Posada HotelExecutive Food and Beverage Banquets & Catering Director at La Posada Hotel
SALLY CASTILLOSALLY CASTILLO
Executive Food and Beverage Banquets & Catering Director at La Posada HotelExecutive Food and Beverage Banquets & Catering Director at La Posada Hotel
Deyani NormanDeyani Norman
Patient Care Technician at La Posada Retirement CommunityPatient Care Technician at La Posada Retirement Community