Desired Job Title
ServerManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Hartford, CT, USHartford, CT
Open to relocation: Yes
Open To Work
Sally Grano
Hartford,CT
Work Preference
Summary
Results-driven hospitality professional with over 20 years of experience. Expertise in streamlining operations, training staff, and enhancing customer satisfaction through effective communication and service prioritization.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Server
Triple a Diner
East Hartford, CT
04.2018 - 10.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained new staff on menu items and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline food preparation and improve service flow.
Manager
Luna Pizza Restaurant
Simsbury, CT
06.1989 - 04.2018
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Developed training programs for staff to improve performance and retention rates.
- Implemented inventory management system to reduce waste and optimize supply chain processes.
- Led team meetings to align goals, address challenges, and foster collaboration among staff.
- Enhanced customer experience through feedback integration into service protocols and menu offerings.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Education
High School Diploma -
South Catholic High
Hartford, CT06-1977
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Order accuracy
- Service prioritization
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Server
Triple a Diner
04.2018 - 10.2025
Manager
Luna Pizza Restaurant
06.1989 - 04.2018
High School Diploma -
South Catholic High