Sally Hall
Cedar Park
Summary
Professional sales expert with extensive experience in guiding clients through purchasing decisions and delivering impactful results. Proven track record in building team synergy and driving successful outcomes. Adept in client relations, persuasive communication, and adapting to dynamic market needs. Recognized for reliability, strategic thinking, and commitment to achieving sales goals.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
17
17
years of professional experience
Work History
Senior Living Consultant
RLC: Provident Crossings Independent Senior Living
Round Rock, TX
05.2025 - Current
Sales Counselor, Leasing Consultant
Verena at Leander, 55+ Independent Senior Living
Leander, TX
04.2024 - 05.2025
- Delivered exceptional presentations and customer service throughout all stages of the sales & leasing process, fostering long-lasting relationships with satisfied tenants.
- Our community had 159 apartments and 16 floorplans and catered to individual desires.
- Coordinated closely with all staff members to ensure apartment units were prepared for new occupants promptly.
- Managed and motivated the concierge Team to be productive and engaged in work, and assisted the team with Resident Relations.
- Implemented company sales standards, ensuring positive sales results, assisted the Executive Director with community outreach, and Resident Liaison Assistant.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Accomplished multiple tasks within established timeframes.
- Cross-trained Concierge Team to maximize the first contact experience was impeccable with potential residents.
- Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and versatility in meeting their unique needs.
Sales Counselor, Manager
Mercury Custom Homes, Castlerock Communities
Lakeway, TX
05.2018 - 04.2024
- Managed 3 Communities, for this builder. A Custom Home Community, Contemporary Townhouse Community, and Move-Up Buyer Community.
- Managed Model Quality with weekly evaluations with my Community Builder to determine if any repairs or updates were required.
- Expertise in Ordering new homes to be built for future residents ensuring the homes were built with important customer features.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences. My Custom Home Community was a 2 to 3 year process.
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers, and design gallery for seamless transaction coordination.
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
- Facilitated open house events showcasing available properties while addressing visitor inquiries promptly and professionally.
- Informed customers of promotions to increase sales productivity and volume.
Sales Counselor, Manager
Megatel Homes, Inc.
Hutto, Pflugerville & Leander, TX
04.2015 - 05.2018
- Managed 4 Communities for this builder. All Move-up buyers. Quickly rose to Senior Sales Consultant with my management abilities.
- Consistently credited as a highly knowledgeable sales counselor who consistently went the extra-mile for each client
- Delivered engaging presentations to showcase home features and benefits, resulting in higher conversion rates.
- Managed the model presentation by weekly evaluations of quality standards and construction excellence.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Counselor, Manager
Main Street Homes
Hutto, Georgetown, Pflugerville, Round Rock, TX
01.2010 - 11.2014
- Managed 3 Communities for this builder. All first-time homebuyers. Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their first new home.
- Calculate debt-to-income ratios; structure deals to lender requirements; negotiate financial terms and conditions for the buyer. Managed extensive financial qualifying processes typically identified with first-time homebuyers.
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
- Optimized company resources by effectively managing time-sensitive tasks while balancing other responsibilities.
Education
Associate of Arts - Business Administration
Muscatine Community College
Muscatine, IowaAssociate of Arts - Design Consultant
Design Institute of Denver
Denver, ColoradoReal Estate Licensed -
New Mexico Real Estate Academy
Ruidoso, New MexicoSkills
Demonstrated expertise in customer relationship management (CRM) systems
Facilitated effective objection handling to enhance customer relations
Conducted comprehensive assessments to identify and analyze customer needs
Oversaw comprehensive records management processes to ensure data integrity and accessibility
Cultivated and maintained strategic relationships with key stakeholders
Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Executed comprehensive strategic planning initiatives to align organizational goals
Demonstrated meticulous attention to detail in all tasks and projects
Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
Facilitated comprehensive staff training programs to enhance team performance
Executed advanced analytical techniques to resolve intricate challenges
Assisted in developing strategies to improve customer loyalty Supported initiatives aimed at enhancing customer satisfaction Contributed to retention efforts through effective communication with clients
Timeline
Senior Living Consultant
RLC: Provident Crossings Independent Senior Living
05.2025 - Current
Sales Counselor, Leasing Consultant
Verena at Leander, 55+ Independent Senior Living
04.2024 - 05.2025
Sales Counselor, Manager
Mercury Custom Homes, Castlerock Communities
05.2018 - 04.2024
Sales Counselor, Manager
Megatel Homes, Inc.
04.2015 - 05.2018
Sales Counselor, Manager
Main Street Homes
01.2010 - 11.2014
Real Estate Licensed -
New Mexico Real Estate Academy
Associate of Arts - Design Consultant
Design Institute of Denver
Associate of Arts - Business Administration
Muscatine Community College