Doug Himes MHA
Chillicothe,Ohio
Summary
Performance-driven professional with 17 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
20
20
years of professional experience
Work History
Senior Living Consultant
Galaxy Living Partners
Chillicothe, Ohio
04.2022 - Current
- Help clients navigate choices between services with support for questions such as terms, pricing and availability.
- Assist clients with development of monthly sales and occupancy goals through implementation and tracking of key performance indicators
- Assist clients in identifying service improvement opportunities leading to higher stakeholder satisfaction
- Collaborated with clients to maintain relationships and provide them with thorough support and guidance through a multi-disciplinary approach focused upon operations improvement
Vice President of Operations
NCR Healthcare
Columbus, Ohio
07.2016 - 04.2022
- Serve as operations leader working closely with CEO/COO/CFO and other officers of organization
- Provide operational support/oversight and mentoring to leadership of multiple Long-Term Care/Skilled Nursing Healthcare Centers/Assisted Livings and Independent Senior Living Communities across multi-state locations that deliver care, services, and healthcare to seniors
- Assist with annual fiscal budgetary development and review for multiple operations with budgets totaling over $50M annually.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Responsible for multiple annual operations budgets, KPI’s, 6 direct reports, 500 indirect reports
- Involved in organizational strategic planning and innovative project development/ implementation
- Provide leadership in multi-site contract negotiations including acute care health network relationships
- Successful in development and implementation new business/service models.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Regional Director of Operations
NCR Healthcare
Columbus, Ohio
08.2013 - 06.2016
- Provide Operational Support/Leadership oversight and mentoring to leadership of multiple Long-Term Care/Skilled Nursing Healthcare Centers/Assisted Livings and CCRC’s
- Assist with annual fiscal budgetary development and review for multiple sites
- Responsible for multiple operations budgets, KPI’s, 11 direct reports and 300 indirect reports
- As needed, serve as interim executive director or healthcare administrator in absence of such leadership
- Involved in organizational strategic planning and innovative project implementation/development.
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day operations activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Led change and transformation across business areas to deliver benefits and align company resources.
Adjunct Professor of Healthcare Administration
Shawnee State University
Portsmouth, Ohio
01.2012 - 01.2015
- Provide instruction to students pertaining to class specific material through multiple methods including lecture, power point, video, sharing of personal experiences pertaining to subject matter and coaching of team project exercises designed to mirror actual industry scenarios and topics
- Provide mentorship for students as needed and/or through serving as preceptor for their required internship practicum
- Served as guest speaker for Healthcare Administration student group as needed.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Developed curriculum standards, lesson plans and syllabi.
Executive Director
NCR Healthcare
Waverly, Ohio
01.2010 - 08.2013
- Provide operational leadership and serve as a team member for skilled nursing and assisted living service lines to ensure residents and families are happy and that organizational goals are met or exceeded
- Responsible for annual operations budget, KPI’s, 9 Direct Reports, 150 indirect reports and medical practice
- Develop and participate in operational initiatives along with site team members to ensure proper implementation and ongoing success
- Provide support to individual departments as needed
- Ensure financial success of operations
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Executive Director
Saber Healthcare
Cleveland, Ohio
09.2007 - 12.2010
- Provide operational leadership to ensure residents and families are happy and that organizational goals are met or exceeded
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Develop and participate in operational initiatives along with site team members to ensure proper implementation and ongoing success
- Provide support to individual departments as needed
Director of Marketing and Business Development
Saber Healthcare
West Union, Ohio
01.2005 - 01.2006
- Responsible for business development plans and implementation
- Responsible for daily job specific duties including but not limited to census reporting, completion of admissions documents, payer verifications, referral source communication, marketing/advertising material development, team meetings
- Training of other internal newly hired individuals in same role at other locations
- Completed Administrator in Training internship and core of knowledge
- In absence of Licensed Nursing Home Administrator, served as site leader for all department team members as Adminstrator in Training
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
Education
Certificate - Leadership Training
Leading Age Leadership Academy
Washington, DC10.2013
Master of Healthcare Administration - Healthcare Administration
Ohio University
Athens, Ohio08.2011
Bachelor of Arts - International Relations/Business Concentration
Shawnee State University
Portsmouth, OH05.2001
Skills
- Leadership
- Organization and Time Management
- Customer Service
- Collaboration
- Conflict Resolution
- Flexible and Adaptable
- Team building
- Self-motivated professional
- Decision Making
- Active Listening
Additional Information
Public Service
- The Buck Fifty, Board of Directors
- Scioto Paint Valley Mental Health, Board of Directors
Professional License
- Licensed Nursing Home Administrator
Timeline
Senior Living Consultant
Galaxy Living Partners
04.2022 - Current
Vice President of Operations
NCR Healthcare
07.2016 - 04.2022
Regional Director of Operations
NCR Healthcare
08.2013 - 06.2016
Adjunct Professor of Healthcare Administration
Shawnee State University
01.2012 - 01.2015
Executive Director
NCR Healthcare
01.2010 - 08.2013
Executive Director
Saber Healthcare
09.2007 - 12.2010
Director of Marketing and Business Development
Saber Healthcare
01.2005 - 01.2006
Certificate - Leadership Training
Leading Age Leadership Academy
Master of Healthcare Administration - Healthcare Administration
Ohio University
Bachelor of Arts - International Relations/Business Concentration
Shawnee State University