KERI BIGNESS
Baldwinsville,NY
Summary
A client-focused property management and sales professional with a background in leasing, resident relations, and residential transactions. Brings hands-on experience supporting occupancy goals, managing lead pipelines, and coordinating tours, applications, and signings with accuracy. Recognized for building strong relationships and keeping communication organized across prospects, residents, and partners.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Living Consultant
Resort Lifestyle Communities
Fayetteville, New York
08.2026 - Current
- Collaborated on sales plans with community managers and field support leadership to achieve occupancy goals.
- Built and maintained relationships with leads, future residents, current residents, vendors, and staff.
- Maintained consistent communication with prospective residents across multiple platforms, enhancing engagement through media outreach, marketing campaigns, and events.
- Conducted resort-style community tours for prospective residents and families.
- Described independent living services, amenities, and monthly rental options to prospective residents and families.
- Managed all rental agreement signings, automatic account withdrawal payments, wait list deposits/returns.
Leasing Coordinator
Barrington Residential
Baldwinsville, New York
09.2024 - 04.2025
- Coordinated apartment tours and leasing appointments
- Processed rental applications and lease paperwork with accuracy.
- Communicated leasing details to prospects and current residents by phone and email.
- Prepared lease packets, renewals, and move-in documents for resident signings.
- Supported property managers with daily leasing office operations and file organization.
- Responded to resident questions about applications, policies, and community services.
- Scheduled periodic inspections of rental units to ensure safety standards are met.
- Maintained tenant files including payment history and lease information.
Real Estate Agent
Berkshire Hathaway HomeServices - New England Prime Properties
01.2016 - 01.2020
- Attained over 18 MILLION in sales from 2017-2020
- Managed 1000+ active and expired leads, driving new business opportunities
- Converted For Sale By Owner listings into BHHS Sale Clients, expanding client base
- Served as buyer specialist for VA, FHA, conventional and cash clients
- Developed and implemented targeted marketing plans and materials, enhancing listing visibility
- Photographed and videoed listings, and performed all necessary media editing of listings
Lead Sales Agent for 55+ Community
Uxbridge, Massachusetts
01.2016 - 01.2018
- Sold 33 of 66 units within 10 months
- Served as lead listing realtor for Eastland Partners New Construction Development at Rogerson Crossing, in Uxbridge Massachusetts
- Acted as buyer concierge from reservation to closings
- Managed over 33 transactions and sales
- Produced sales for buyers selling their previous residence
- Developed marketing plans and implemented marketing materials (post cards, online marketing campaigns)
- Social media, website management, open houses, tours.
- Updated and maintained construction schedule
- Administered all active, pending and closed listings
- Responded to property inquiries and concerns from existing owners
- Worked with buyers of selections of interior items (cabinets, countertops, upgrades, flooring, electrical, sound systems, and plumbing fixtures)
- Managed open house events and coordinated visitor logs and follow-up
- Photographed and videoed listings, and performed all necessary media editing of listings
FREELANCE PROPERTY MANAGER
Central Massachusetts
01.2008 - 01.2016
- Managed multi-family residences, overseeing tenant relations, processing rental payments, and tracking operational costs to ensure smooth property management
- Liaised with vendors to coordinate maintenance services, ensuring timely responses to tenant needs and maintaining property standards
- Managed showings, Landlord/Tenant Meetings, and Lease Signings
- Handled all income, credit and criminal background checks and verifications
- Developed and executed marketing strategies to enhance brand visibility
- Researched new property listings to identify market trends, providing insights that informed strategic decisions for property management
- Maintained data through SalesForce.com
- Updated and organized Inventory database for efficient workplace processes
PROJECT COORDINATOR
Text100
Boston, Massachusetts
01.2007 - 01.2009
- Executed accounts payable, researched and analyzed market data, and prepared marketing materials and presentations; created and reviewed press releases, requests for proposals, meeting notes, and projection reports for company-wide distribution; maintained calendars, scheduled travel arrangements, and coordinated quarterly and specialty company and client events.
- Managed office budget, oversaw expense reporting and coordinated travel arrangements to enhance office efficiency.
- Collaborated with PR Account Teams and Corporate Directors to align project goals across the company.
- Managed the Boston, MA location, overseeing all operations and IT management. Handled vendor relations, accounts payable, contract negotiations, and evaluations, developed and maintained equipment programs, facilitated business continuity and road map meetings, managed office supply inventory and replacement strategies, and executed IT strategy and overall office facility improvements and space planning.
SITE MANAGER
East Coast Headquarters, VMware
Cambridge, MA
01.2005 - 01.2007
- Lead Office Relocation Manager for permanent build out of 3 floor state-of-the-art office space, including 3,000 square foot computer lab, cafeteria and media room.
- Oversaw operations for the East Coast headquarters in Cambridge, MA.
- Led budget creation, tracking, reporting, and calendar management to maintain financial oversight and organizational efficiency.
- Managed facilities, HR, accounts payable, vendor relations, event planning, and new hire onboarding processes to ensure smooth office operations.
TRADING ASSISTANT
Wellington Management
Boston, Massachusetts
05.2000 - 05.2004
- Specialized in administrative support for Fixed Income and Equity Trading Directors, Traders, and Trade Administrators.
- Coordinated and managed trade switchboard operations, including scheduling and expense management.
- Conducted reporting, trade audits, planned events, and handled general office duties.
- Special project work included Lead Administrator for full integration of Equity and Fixed Income Trading Departments.
Education
Bachelor of Science degree - Business Administration Management
Boston University
Boston, Massachusetts06-2004
Skills
- Communication Self-Motivated Planning and Organization Time Management Collaboration Negotiation Marketing Leadership Adaptability Resource Management Problem Solving Project Management Creativity Lead Prospecting Referral Marketing Data and Metrics Interpreting Public Speaking Critical Decision Making Analytical Skills
- CRM management
- Occupancy forecasting
- SalesForce, CRMs, Prospect Management, Microsoft Suite, Adobe Reader/writer, Oracle, Mac Systems, Photoshop CS, Lightroom CS, DocuSign- Transaction Room, Dotloop, Social Media Platforms, MLS - Multiple Listing Service, Mac OS, Windows
- Lease administration
- Customer Relationship Management
Certification
- American Real Estate Academy Licensed in Massachusetts since 2014
- New York State Real Estate Salesperson Licensed in 2024
VOLUNTEERING
- Mass Adoption Resource, Photographer for adoption ceremonies at Dedham Courthouse
- Northbridge Uxbridge Youth AYF Football and Cheerleading, Coach, corporate sponsor, and fundraiser, 2018, 2019
- Northbridge youth Softball, Coach, 2018, 2019
- Sunshine Kids Foundation, Fundraiser
Timeline
Senior Living Consultant
Resort Lifestyle Communities
08.2026 - Current
Leasing Coordinator
Barrington Residential
09.2024 - 04.2025
Real Estate Agent
Berkshire Hathaway HomeServices - New England Prime Properties
01.2016 - 01.2020
Lead Sales Agent for 55+ Community
01.2016 - 01.2018
FREELANCE PROPERTY MANAGER
Central Massachusetts
01.2008 - 01.2016
PROJECT COORDINATOR
Text100
01.2007 - 01.2009
SITE MANAGER
East Coast Headquarters, VMware
01.2005 - 01.2007
TRADING ASSISTANT
Wellington Management
05.2000 - 05.2004
Bachelor of Science degree - Business Administration Management
Boston University